(32 hr.) Universal Banker

Peoples-Bank; Denver (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Peoples Bank is seeking a Universal Banker to deliver a consistent, high-quality customer experience by combining accurate transactions, consultative service, and relationship-building banking solutions. This role blends teller duties with platform responsibilities, engaging customers, identifying financial needs, and connecting them to appropriate tools and internal partners.

The ideal candidate has a high school diploma, 1–3 years in banking or customer service, strong communication, active

Qualifications

• High School diploma or equivalent required.
• 1–3 years in banking, retail sales, or customer service preferred.
• Cash-handling experience preferred.
• Proficiency with banking systems and CRM tools.
• Strong customer service and communication skills.

Responsibilities

• Deliver a consistent, high-quality customer experience.
• Support teller and platform responsibilities within the branch.
• Engage customers through proactive, needs-based conversations.
• Identify financial needs and connect them to banking solutions, digital tools, and internal partners.
• Maintain cash controls and compliance standards.
• Collaborate with teammates to achieve branch goals.

Skills

Customer service

Relationship-building

Communication

Active listening

Sales skills

Problem-solving

Attention to detail

Multi-tasking

Adaptability

Cash handling

Education

High School diploma or equivalent

Tools

CRM tools

Banking systems

Job description

Position SummaryThe Universal Banker delivers consistent, high-quality customer experience by combining transaction accuracy, operational discipline, consultative service, and relationship-based banking. This role supports both teller and platform responsibilities within the branch while engaging customers in meaningful conversations, identifying financial needs, and connecting them to appropriate banking solutions, digital tools, and internal business partners. The Universal Banker is accountable for owning each customer interaction from start to finish, maintaining strong cash controls and compliance standards, recognizing referral opportunities, and contributing to branch growth, customer retention, and overall performance goals. This position supports Peoples Bank’s mission, core values, and customer-focused sales culture by consistently delivering an Exceptional Customer Experience (ECX).Education and ExperienceHigh School diploma or equivalent required1–3 years of experience in banking, retail sales, or customer service preferredCash-handling experience preferredKnowledge, Skills, and AbilitiesStrong customer service skills with a relationship-building mindsetEffective communication and active listening skillsSales and problem-solving ability with a consultative approachAttention to detail and commitment to accuracyAbility to multi-task and adapt in a fast-paced environmentProficiency with banking systems, CRM tools, and technologyDeliver a consistent, high-quality customer experience aligned with ECS standardsEngage customers through proactive, needs-based conversationsDemonstrate accountability for customer outcomes and personal performanceMeet assigned scorecard goals and maintain high transaction accuracyCollaborate effectively to achieve branch and team goalsMaintain consistent referral and customer follow-up activity aligned with branch goals