(32 hr.) Universal Banker

Peoples Bank; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Peoples Bank in Denver seeks a Universal Banker to deliver high-quality customer experiences by combining accurate transactions, consultative service, and relationship-building banking solutions. You will support both teller and platform duties, own each customer interaction from start to finish, maintain cash controls, and contribute to branch growth and customer retention while meeting scorecard goals.

You will engage customers in meaningful conversations, connect them to banking solutions and

Qualifications

• High School diploma or equivalent is required.
• 1–3 years in banking, retail sales, or customer service preferred.
• Cash-handling experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Deliver a consistent, high-quality customer experience.
• Engage customers with needs-based conversations and services.
• Support teller and platform duties with accuracy and compliance.
• Maintain cash controls and meet scorecard goals.
• Collaborate with team to drive branch growth and retention.

Skills

Customer service

Relationship building

Communication

Active listening

Sales

Problem solving

Attention to detail

Multi-tasking

CRM tools

Compliance

Education

High School diploma or equivalent

1-3 years banking/retail/customer service experience

Tools

CRM software

Job description

Position Summary

The Universal Banker delivers consistent, high-quality customer experience by combining transaction accuracy, operational discipline, consultative service, and relationship-based banking. This role supports both teller and platform responsibilities within the branch while engaging customers in meaningful conversations, identifying financial needs, and connecting them to appropriate banking solutions, digital tools, and internal business partners. The Universal Banker is accountable for owning each customer interaction from start to finish, maintaining strong cash controls and compliance standards, recognizing referral opportunities, and contributing to branch growth, customer retention, and overall performance goals. This position supports Peoples Bank's mission, core values, and customer-focused sales culture by consistently delivering an Exceptional Customer Experience (ECX).

Qualifications

Education and Experience

• High School diploma or equivalent required
• 1-3 years of experience in banking, retail sales, or customer service preferred
• Cash-handling experience preferred

Knowledge, Skills, and Abilities

• Strong customer service skills with a relationship-building mindset
• Effective communication and active listening skills
• Sales and problem-solving ability with a consultative approach
• Attention to detail and commitment to accuracy
• Ability to multi-task and adapt in a fast-paced environment
• Proficiency with banking systems, CRM tools, and technology
• Deliver a consistent, high-quality customer experience aligned with ECS standards
• Engage customers through proactive, needs-based conversations
• Demonstrate accountability for customer outcomes and personal performance
• Meet assigned scorecard goals and maintain high transaction accuracy
• Collaborate effectively to achieve branch and team goals
• Maintain consistent referral and customer follow-up activity aligned with branch goals