315407 - Epic Change Management Practitioner

Indiana University Health; Indianapolis (IN); On-site; USD 110,000 - 150,000; Full time

Job summary

Indiana University Health is seeking a Change Management professional to support transformation initiatives. You will implement and monitor change management plans, transfer ownership to business owners, and foster adoption across internal and external stakeholders.

Responsibilities include leading workshops, guiding teams through transitions, and delivering targeted training to ensure successful uptake of new processes.

Qualifications

• Bachelor's degree in Organizational Development, Business, Psychology, IT, or related field.
• Certification in Change management (Prosci or APMG) is highly desirable.
• Certification in Project Management (PMP) is highly desirable.
• 3+ years implementing enterprise/system change management for complex programs; 5+ years in PM roles.
• Healthcare change management experience preferred.
• Experience in highly matrixed organizations and cross-functional collaboration.

Responsibilities

• Design and implement change management plans and timelines aligned with transformation goals.
• Lead workshops and meetings to communicate change strategies and progress to stakeholders.
• Provide guidance and hands-on support to teams to adopt change effectively.
• Develop and deliver change-related training programs for stakeholders.
• Monitor adoption, measure outcomes, and refine tools and processes.

Skills

Change management

Stakeholder engagement

Communication skills

Analytical thinking

Problem-solving

Cross-functional collaboration

Adaptability

Training delivery

Education

Bachelor's degree in Organizational Development

Prosci certification

APMG certification

PMP certification

Tools

Prosci

ADKAR

Job description

OverviewSupports the Change Management Manager, project managers, workstream leads, and impacted groups during organizational transformation initiatives. Responsible for implementing and monitoring change management plans through transfer of ownership to respective business owners. Focuses on equipping key stakeholders internal and external to the project team with the skills and support needed to effectively and efficiently transition through the change while fostering adoption, minimizing disruption, managing resistance for sustained organizational success and optimization. Acts as a change advocate by fostering a culture of adaptability and continuous improvement across teams. Provides guidance and support rooted in technical expertise to project team members on implementing change management methods. Leads workshops and meetings to communicate change strategies and progress to stakeholders and leadership. Designs and implements change management plans, timelines, deliverables that align with organizational transformation goals. Maintains detailed documentation of change processes, decisions, and outcomes for accountability and future reference. Develops and refines tools, templates, and processes to streamline change management activities. Leverages change management software or tools (e.g., Prosci, ADKAR) to track progress and measure outcomes. Provides hands‑on technical support and guidance to teams and individuals during transitions, ensuring they have the knowledge, ability, and resources needed to successfully adopt the change. Identifies areas of resistance and work closely with teams to address challenges and ensure stakeholder buy‑in. Implements contingency plans to mitigate risks associated with resistance or unexpected setbacks in adoption. Engages with cross‑functional teams to gather insights and feedback, ensuring alignment of change strategies with organizational needs. Partners with HR, training, and communication teams to deliver a cohesive approach to change management. Acts as a liaison between leadership and project teams to ensure consistent messaging and stakeholder alignment. Develops and delivers change‑related training programs to equip stakeholders with the knowledge and skills needed to adapt effectively. Shares best practices and lessons learned from previous change initiatives to improve future efforts. Provides guidance and technical support to managers and team leaders to help them effectively guide their teams through change. Stays up-to-date with industry trends and best practices in change management, and continuously improve the organization’s change management capabilities.

• Bachelor's degree in Organizational Development, Business, Psychology, IT, or a related field required.
• Certification in Change management is highly desirable (e.g., Prosci or APMG certification).
• Certification in Project Management is highly desirable (e.g., PMP certification).
• At least 3 years of experience implementing enterprise and/or system change management for highly complex programs and/or 5 plus years of experience in project management roles.
• Proven experience in implementing organizational change management, ideally in a healthcare setting.
• Proven experience with implementing change management plans in a highly matrixed organizations.
• Proven experience with implementing Change Management and Project Management methodologies (e.g., Prosci, ADKAR, PMP, Critical Path) and tools.
• Strong interpersonal and communication skills to engage stakeholders at all levels.
• Excellent analytical, problem-solving and critical-thinking abilities.
• Proficiency in change management tools and data analysis software.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent Change Management and Project Management planning, implementation, and monitoring skills.
• Proven effective application of change management principles, methodologies, best practices, and how people go through a change.
• Ability to work collaboratively with internal project leaders, members as well as external consultants.

OverviewSupports the Change Management Manager, project managers, workstream leads, and impacted groups during organizational transformation initiatives. Responsible for implementing and monitoring change management plans through transfer of ownership to respective business owners. Focuses on equipping key stakeholders internal and external to the project team with the skills and support needed to effectively and efficiently transition through the change while fostering adoption, minimizing disruption, managing resistance for sustained organizational success and optimization. Acts as a change advocate by fostering a culture of adaptability and continuous improvement across teams. Provides guidance and support rooted in technical expertise to project team members on implementing change management methods. Leads workshops and meetings to communicate change strategies and progress to stakeholders and leadership. Designs and implements change management plans, timelines, deliverables that align with organizational transformation goals. Maintains detailed documentation of change processes, decisions, and outcomes for accountability and future reference. Develops and refines tools, templates, and processes to streamline change management activities. Leverages change management software or tools (e.g., Prosci, ADKAR) to track progress and measure outcomes. Provides hands‑on technical support and guidance to teams and individuals during transitions, ensuring they have the knowledge, ability, and resources needed to successfully adopt the change. Identifies areas of resistance and work closely with teams to address challenges and ensure stakeholder buy‑in. Implements contingency plans to mitigate risks associated with resistance or unexpected setbacks in adoption. Engages with cross‑functional teams to gather insights and feedback, ensuring alignment of change strategies with organizational needs. Partners with HR, training, and communication teams to deliver a cohesive approach to change management. Acts as a liaison between leadership and project teams to ensure consistent messaging and stakeholder alignment. Develops and delivers change‑related training programs to equip stakeholders with the knowledge and skills needed to adapt effectively. Shares best practices and lessons learned from previous change initiatives to improve future efforts. Provides guidance and technical support to managers and team leaders to help them effectively guide their teams through change. Stays up-to-date with industry trends and best practices in change management, and continuously improve the organization’s change management capabilities.

• Bachelor's degree in Organizational Development, Business, Psychology, IT, or a related field required.
• Certification in Change management is highly desirable (e.g., Prosci or APMG certification).
• Certification in Project Management is highly desirable (e.g., PMP certification).
• At least 3 years of experience implementing enterprise and/or system change management for highly complex programs and/or 5 plus years of experience in project management roles.
• Proven experience in implementing organizational change management, ideally in a healthcare setting.
• Proven experience with implementing change management plans in a highly matrixed organizations.
• Proven experience with implementing Change Management and Project Management methodologies (e.g., Prosci, ADKAR, PMP, Critical Path) and tools.
• Strong interpersonal and communication skills to engage stakeholders at all levels.
• Excellent analytical, problem-solving and critical-thinking abilities.
• Proficiency in change management tools and data analysis software.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent Change Management and Project Management planning, implementation, and monitoring skills.
• Proven effective application of change management principles, methodologies, best practices, and how people go through a change.
• Ability to work collaboratively with internal project leaders, members as well as external consultants.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.