Director-Experience Design Application, Regional (Patient Experience)

Indiana University Health; Avon (IN); On-site; USD 150,000 - 210,000; Full time

Job summary

Indiana University Health is seeking a Director of Experience Design Application, Regional to lead patient experience initiatives across regions. This leader collaborates with regional executives and the system Experience Design team to assess, communicate, and drive performance improvements.

The role emphasizes standardizing experience tactics, monitoring metrics, and embedding Voice of the Customer insights into transformational improvements.

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred.
• 7–10 years of relevant leadership experience.
• Experience in service or healthcare industry preferred.
• Knowledge of patient/customer experience, change management, workforce engagement, surveys, metrics, and data interpretation.

Responsibilities

• Assess, communicate, and drive performance across regions.
• Create change at all levels of the organization to improve patient experience.
• Oversee design, application, and performance monitoring of experience initiatives.
• Amplify the Voice of the Customer to drive experience improvements.

Skills

Leadership

Healthcare experience

Patient experience

Data analysis

Change management

Education

Bachelor's Degree

Master's Degree

Job description

Overview

Director-Experience Design Application, Regional (Patient Experience)

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our IU Health’s leadership team in the role of Director of Experience Design Application, Regional.

The Director of Experience Design Application, Regional works directly with the regional or business unit executive team and the system Experience Design team to assess, communicate and drive performance and to create change at all levels of the organization. This leader manages the design, application and performance monitoring of experience initiatives that facilitate a person centered experience and supports the system IU Health experience strategic plan. This Director supports the execution and standardization of all experience related tactics across area of responsibility and ensures experience performance metrics are incorporated into transformational improvement efforts. This leader amplifies the Voice of the Customer to drive related experience improvements. This Director understands the application of tools, frameworks, and methodologies that support the system IU Health experience.

Key Relationships

Reports to: Vice President-Chief Nursing Officer, Indianapolis Suburban

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor’s Degree Required. Degree in Service Management, Health Administration, Business Administration, or related field preferred.
• Master’s Degree Preferred.
• 7-10 years of relevant leadership experience.
• Experience in service or healthcare related industry preferred.
• Knowledge required in patient/customer experience, organizational change management, workforce engagement and performance, surveys, metrics and standards and data analysis and interpretative skills.

Indiana U niversity Health is unlike any other healthcare system and we\'re looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.