Change Management and Adoption Consultant

Jobtailor; Chicago (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking a seasoned Change Manager to support EHR implementation and adoption for healthcare clients. You will train end users, manage change activities, and coordinate with stakeholders to ensure successful go‑live and sustainment.

The role requires experience with Oracle Health/Cerner EHR, strong communication skills, and willingness to travel extensively. On-site work and collaboration with cross‑functional teams are essential.

Qualifications

• Must be a U.S. citizen and able to obtain a Public Trust clearance.
• Bachelor's degree minimum; advanced degree preferred.
• 3–5 years (5+ preferred) of change management or training experience.
• Ability to work 12‑hour shifts on site during pre‑ and post‑go‑live activities.
• Experience in Oracle Health/Cerner EHR as clinician, administrator, or end user.
• Strong MS Office skills and related applications.
• Excellent client-facing communication and meeting participation.
• Willingness to travel 75–100%.

Responsibilities

• Support EHR implementation and go‑live activities.
• Provide on‑site change management and training for end users.
• Act as primary resource for system users and stakeholder questions.
• Develop and deliver change management communications and artifacts.
• Analyze workflows end‑to‑end and identify improvement opportunities.
• Collaborate with clients to plan adoption events and sustainment tasks.
• Prepare client presentations and reports for leadership.
• Build relationships with client stakeholders and service lines.
• Support business development for the VA account team.

Skills

Change management

EHR implementation

Stakeholder engagement

Training development

Communication

Multitasking

Education

Bachelor's Degree

Advanced degree in Public Health/Health Administration/OCM/Business Administration

Tools

Microsoft Office

Presentation software

Change management tools

Job description

• Support clients with electronic health record (EHR) implementation


• Prepare end users for the new EHR through on-site support using change management and training tools


• Serve as the go-to resource for new system users


• Provide change management tools and resources


• Analyze workflows end-to-end


• Answer questions, solve problems, and help users prepare for system go-live


• Establish and maintain relationships with stakeholders


• Support training, change management, go-live, and sustainment activities


• Support development of work products and deliverables


• Establish relationships with primary clients and stakeholders


• Identify opportunities to improve processes


• Support business development across the Department of Veterans Affairs account team


• Support change management implementation and execute the overarching change management strategy


• Deliver change management communications about the OCM program and upcoming organizational change


• Manage coordinated change impacts across impacted organizations and personas


• Support pre-go-live activities, including training and adoption events


• Guide client conversations toward effective outcomes


• Educate business partners about the value of change management


• Engage the community of change practitioners across the organization


• Build relationships with service line staff as a key point of contact before go-live


• Work with clients and team to identify improvement opportunities


• Develop slide decks and presentations


• Collaborate with stakeholders to track progress on initiatives and workstreams

Requirements

• Must be U.S. citizen and be able to obtain a Public Trust clearance


• Minimum of Bachelor's Degree


• Minimum 3-5 (5+ years preferred) of change management or training experience


• Ability to work 12-hour shifts on site during pre- and post-go-live activities


• Experience working directly in the Oracle Health/Cerner EHR as a clinician, administrative staff, or other end user


• Knowledge of Microsoft Office Products and related applications


• Ability to identify and address client needs


• Ability to actively participate in client discussions and meetings


• Ability to communicate a broad range of firm services


• Ability to prepare concise, accurate documents


• Organized, self-motivated, and able to multitask in a fast-paced environment


• Ability to work independently and as a team member


• Excellent written and verbal communication skills, including ability to present to executive leadership


• Ability to manage deadlines and recurring deliverables


• Must be willing to travel up to 75-100%


• Advanced degree in Public Health, Health Administration, Organizational Change Management or Business Administration (nice to have)


• Experience in healthcare information technology consulting or large-scale IT transformation projects (nice to have)


• Experience as a clinician (nice to have)


• PROSCI Change Management Certification (nice to have)


• CCMP Certification (nice to have)

Core Competencies

Demonstrates expertise in change management and EHR implementation, with a strong ability to support training, stakeholder engagement, and process improvement. Proficient in developing communication strategies and managing client relationships to ensure successful system adoption.

Highest-signal resume keywords

• Change Management Experience


• EHR Implementation Support


• Stakeholder Relationship Management


• Training Development and Delivery


• PROSCI Change Management Certification

ATS Optimization Keywords

Hard Skills

• Change Management


• EHR Implementation


• Workflow Analysis


• Training Development


• Process Improvement


• Client Needs Assessment


• Document Preparation


• Healthcare Information Technology


• Oracle Health/Cerner EHR Experience


• Organizational Change Management

Soft Skills

• Excellent Communication Skills


• Organized and Self-Motivated


• Ability to Multitask


• Team Collaboration


• Client Engagement

Certifications & Qualifications

• PROSCI Change Management Certification


• CCMP Certification

Industry Keywords

• Healthcare Information Technology Consulting


• Public Health


• Health Administration


• Organizational Change Management


• IT Transformation Projects

Tools & Technologies

• Microsoft Office Products


• Change Management Tools


• Presentation Software