3.1 Residential Program Manager

Addictions Recovery Center Inc; Medford (OR); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

401(k) matching

Paid holidays

Health coverage

Dental & vision

EAP

Job summary

Addictions Recovery Center (ARC) in Medford, Oregon is seeking a 3.1 Residential Program Manager to lead the ASAM Level 3.1 residential program. This hands-on leadership role guides daily operations, staff development, and ensures a trauma-informed, recovery-focused environment.

You will coordinate clinical, medical, admissions, and operational teams, oversee scheduling and documentation, and support staff through onboarding and ongoing training.

Qualifications

• High school diploma or GED required.
• Experience in program operations, client services and people management.
• Strong leadership and communication skills; ability to coach and develop staff.
• Proficiency with EHR, scheduling systems, and Microsoft Office.

Responsibilities

• Lead, coach, and support Residential Support Specialists and Recovery Mentors.
• Oversee 24/7 residential operations, staffing, and scheduling.
• Establish clear expectations, strengthen communication and accountability.
• Monitor documentation, logs, medication counts, and regulatory compliance.
• Collaborate with clinical, medical, admissions, and operations teams to support client care.
• Provide guidance during client crises and ensure proper reporting and follow-up.
• Support onboarding, training, and professional development of staff.

Skills

Leadership

Communication

People management

Problem-solving

Scheduling

Education

High school diploma or GED

Tools

EHR

Scheduling systems

Microsoft Office

Job description

Full-Time | Onsite | 4-Day Workweek (32 Hours)
Salary: $67,025.92 – $77,079.81 annually, based on credentials and experience

Build the team. Strengthen the program. Create a place where recovery can take hold.

At Addictions Recovery Center (ARC), we believe some of the most meaningful work in recovery happens in everyday life. It happens through the routines people build, the relationships they develop, the challenges they work through, and the confidence they gain as they begin putting recovery into practice.

As our 3.1 Residential Program Manager, you'll help create an environment where that growth can happen every day.

This is a hands-on leadership opportunity to oversee the daily operations of our ASAM Level 3.1 residential program while supporting a dedicated team committed to helping individuals build stability, strengthen recovery skills, and prepare for greater independence.

You'll play an important role in developing staff, strengthening communication, creating consistency across shifts, and ensuring our residential program remains safe, supportive, trauma-informed, and recovery-focused.

What You'll Do

• Lead, coach, mentor, and support Residential Support Specialists and Certified Recovery Mentors.
• Oversee daily residential operations, including staffing, scheduling, and coverage within a 24/7 program.
• Establish clear expectations and strengthen communication, consistency, and accountability across shifts.
• Monitor documentation, unit logs, medication counts, and other operational requirements.
• Collaborate with clinical, medical, admissions, and operational teams to support coordinated client care.
• Provide guidance and support to staff when responding to client concerns, crises, and critical incidents.
• Ensure appropriate reporting, escalation, documentation, and follow-up.
• Support employee onboarding, training, professional development, and ongoing performance improvement.
• Identify opportunities to improve workflows, strengthen program operations, and enhance the experience of clients and staff.
• Promote a positive, respectful, and trauma-informed environment where clients and employees feel supported and valued.

Schedule Expectations

Although ARC offers a four-day, 32-hour workweek, residential services operate 24/7. This position requires flexibility to support program needs, including occasional evenings, nights, weekends, and scheduled on-call responsibilities.

Requirements

Required Qualifications

• High school diploma or GED.
• Demonstrated experience in program operations, client services, and people management.
• Strong leadership skills, including the ability to coach, mentor, and support accountability.
• Excellent communication, organization, and problem-solving skills.
• Ability to establish structure, consistency, and clear operational processes in a residential setting.
• Knowledge of regulatory standards, confidentiality requirements, and trauma-informed, recovery-oriented care.
• Ability to manage competing priorities and respond effectively in a fast-paced, 24/7 residential environment.
• Proficiency with Electronic Health Records (EHR), scheduling systems, Microsoft Office, and other relevant technology.

Preferred Qualifications

• CADC or Certified Recovery Mentor (CRM II-I) credential.
• Additional education or training in substance use disorder treatment, behavioral health, or residential care.
• Experience working in substance use disorder treatment, residential services, or a related behavioral health setting.
• Experience supervising, coaching, and developing multidisciplinary teams.
• Knowledge of licensing, regulatory compliance, and quality improvement in residential or behavioral health programs.
• Bilingual in Spanish and English.

What Makes Someone Successful in This Role?

We're looking for someone who leads with compassion while providing clear direction and accountability.Someone who remains calm when challenges arise, values collaboration, communicates openly, and understands the importance of creating an environment where both clients and staff feel respected and supported.Most importantly, we're looking for someone who believes in recovery and the possibility of meaningful, lasting change.

Compensation & Benefits

At ARC, we believe caring for others starts with caring for our team. We offer a comprehensive, people-first benefits package designed to support your health, financial well-being, and work-life balance.

Compensation

• Annual salary of approximately $67,025.92 – $77,079.81.
• Compensation based on experience, demonstrated skills, and qualifications.

Work-Life Balance

• Four-day, 32-hour workweek.
• 10 paid holidays annually, with floating holiday provisions when applicable.
• Vacation and sick time begin accruing immediately.
• Up to three weeks of vacation and two weeks of sick time earned during your first year.

Health Coverage

• Benefits eligibility begins on the first day of the month following your first 30 days of employment.
• Individual Coverage Health Reimbursement Arrangement (ICHRA), allowing employees to select an individual health insurance plan that fits their needs.
• For most employees, the majority of available health insurance plans are fully covered by ARC.

Employer-Paid Benefits

• Dental and vision coverage for employees and their families at no additional cost.
• Long-term disability insurance.
• Oregon Paid Leave coverage.
• Basic life insurance equal to one times your annual salary.
• Employee Assistance Program (EAP).
• On-site employee support groups.

Additional Benefits

• Flexible Spending Accounts (FSA).
• Supplemental life insurance.
• Critical illness and accident coverage.
• Mercy Flights ambulance household memberships.
• Pet insurance discounts.

Retirement & Financial Wellness

• 401(k) retirement plan with employer matching and immediate vesting.
• Employment with ARC may qualify for Public Service Loan Forgiveness (PSLF), subject to federal program eligibility requirements.

Why Join ARC?

At Addictions Recovery Center, you'll be part of a team that believes in treating people with dignity, compassion, and unconditional positive regard.As our 3.1 Residential Program Manager, you'll have the opportunity to help shape a residential program, develop a strong and supportive team, and create an environment where people can build the skills and confidence needed for lasting recovery.

Lead with purpose. Build a team people can count on. Help create a place where recovery can take hold.

We look forward to learning more about you and the experience, perspective, and leadership you'll bring to ARC.