3-1-1 TELECOMMUNICATOR (Full-time and Part-time)

City of Houston, TX; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

City of Houston is seeking a customer service-oriented representative to provide information and create service requests for a variety of city services. You will route calls and assist citizens while coordinating with City personnel to resolve problems.

Requires a high school diploma or GED and at least one year of clerical or customer service experience. Shift options include full-time and part-time, with on-site work and potential on-call duties during emergencies.

Qualifications

• Requires a high school diploma or GED.
• One year of clerical or customer service experience is required.

Responsibilities

• Provides general information and creates service requests for customers requesting city services (water leaks, sewer problems, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel.
• Researches, analyzes and resolves customers' problems and inquiries.
• Assists in locating City personnel to respond to citizens' requests for city services.
• May receive calls for non-dispatch police services.
• Subject to being on call during emergency situations.

Education

High school diploma or GED

Job description

Applications Accepted From: ALL PERSONS INTERESTED

Department/Division: ARA / 3-1-1 Operations

Reporting Location: 2805 McKinney St., 2nd Floor

Workdays & Hours: Full-time and Part-time, various shifts*

*Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Provides general information and create service requests for customers requesting and reporting various city services (such as water leaks, sewer problems, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel. Researches, analyzes and resolves customers' problems and inquiries. Assists in locating personnel in the City of Houston to respond to citizens' requests for city services. May receive calls for non-dispatch police services. Subject to being on call during emergency situations. Performs other related duties as requested by supervisor.

WORKING CONDITIONS

This position is physically comfortable; the individual has some discretion about walking, standing, etc.

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or GED.

EXPERIENCE REQUIREMENTS

One year of clerical or customer service experience is required.

LICENSE REQUIREMENTS

None

PREFERENCE WILL BE GIVEN TO APPLICANTS WITH:

• Experience in high volume call center environment.
• Bilingual in Spanish

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED

Division may administer skills assessment relevant to job description.

SAFETY IMPACT POSITION

No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 13

EOE - Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.