2nd Shift Sr. Operations Supervisor

Communications Test Design Inc; Charlestown, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a Sr Operations Supervisor to oversee 2nd shift production, safety, and quality across production lines, ensuring metrics and policies are met. The role emphasizes hands-on leadership, coaching, and cross-functional collaboration in a fast-paced environment.

The ideal candidate brings proven leadership with experience in high-volume operations, SAP and Lean Six Sigma knowledge, and a track record of applying improvements while maintaining a positive, engaged workforce.

Qualifications

• 2–5+ years leadership experience in a high-volume, fast-paced environment.
• Technical degree or certification preferred.
• Proven SAP experience and Lean Six Sigma knowledge.
• Strong problem-solving, communication, and organizational skills.
• Willingness to work overtime, including weekends when needed.

Responsibilities

• Supervise and lead 2nd shift operations team, including supervisors and hourly employees
• Supervise production and technical activity of production lines
• Monitor departmental performance metrics to ensure production requirements are met
• Provide the first level of support for escalated issues during shifts
• Train, motivate, and support staff in procedures and expectations
• Coach staff on performance and document findings with positive reinforcement
• Complete attendance and payroll requirements
• Prepare and administer daily performance feedback and reporting
• Foster a culture of accountability, engagement, and teamwork
• Ensure daily production goals are met or exceeded
• Monitor workflow and adjust resources to maintain efficiency
• Implement and enforce company policies, safety standards
• Maintain high-quality standards and compliance with customer requirements
• Review Pareto charts and quality metrics to drive improvements
• Support audits and ensure zero non-conformances
• Identify process improvements and implement solutions
• Collaborate with shifts and departments for consistency
• Prepare and deliver shift performance reports to management
• Communicate with corporate program managers and stakeholders

Skills

Leadership

Problem solving

Communication

Lean Six Sigma

SAP Experience

KPI management

Training & mentoring

Attention to detail

Excel skills

Customer interaction

Education

Technical degree or certification preferred

Tools

SAP

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

CTDI is seeking an individual who has stellar leadership capabilities to fill our open Sr Operations Supervisor position. This role is responsible for overseeing all aspects of 2nd shift operations, ensuring productivity, quality, and safety standards are met. It requires strong leadership, problem-solving skills, and the ability to drive continuous improvement while maintaining a positive and engaged workforce.

2nd Shift: 3:30PM - 12:00AM, Monday-Friday

Responsibilities

• Supervise and lead 1st shift operations team, including supervisors and hourly employees
• Supervise production and technical activity of production lines
• Monitor departmental performance metrics to ensure production requirements are met
• Provide the first level of support for any escalated issue during work shifts
• Train, motivate, and support staff in all areas of company and departmental procedures and expectations
• Coach and council employees on performance deficiencies and documents as required as well as provide positivereinforcement and encouragement when performance is on target
• Complete employee attendance and payroll requirements
• Prepare and administer daily performance feedback and reporting as required
• Foster a culture of accountability, engagement, and teamwork

Ensure daily production goals are met or exceeded

Monitor workflow and adjust resources as needed to maintain efficiency

Implement and enforce company policies, procedures, and safety standards

Maintain high-quality standards and compliance with customer requirements

Review and analyze Pareto charts and other quality metrics to drive improvements

Support audits and ensure zero non-conformances

Identify process improvement opportunities and implement solutions

Collaborate with other shifts and departments to ensure consistency and best practices

Prepare and deliver shift performance reports to management

Communicate effectively with corporate program managers and other stakeholders

Required Skills & Experience

• Proven technical aptitude
• Excellent interpersonal skills with the ability to motivate employees
• Proactive problem solving ability
• Strong organizational and follow-up skills
• Excellent analytical, written, and verbal communication skills
• The ability to manage multiple tasks
• The ability to interact with and coach team members to production goals
• Excellent attention to detail
• Good PC skills with experience in Word and Excel applications
• Ability to interact professionally with the customer in written and verbal communications
• SAP Experience
• Lean, Six sigma and continuous process improvement knowledge and experience
• Availability to work a flexible schedule as needed, including planned and unplanned overtime which may include weekends
• Create and monitor KPIs as well as exceed KPIs
• Manage inventory control processes and drive quality through the operation
• Must lift objects of various shapes, sizes and weights
• Be able to stand, sit or walk for extended periods of time
• Ability to reach above head, bend, climb, push, pull, twist, squat and kneel
• Tolerate hot or cold warehouse environments.

Required Experience

• 2-5+ years leadership experience required, preferably in a high volume, fast paced, fulfillment environment
• Technical degree or certification preferred

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.