2nd-Shift RN Flow & Operations Supervisor

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a Clinical Supervisor for the Integrated Operations Center on the 2nd shift (3:30pm-12am) to optimize patient flow from intake to discharge. The role coordinates bed control, dispatch of environmental services, patient transport, and external transportation, ensuring safety and timely actions while aligning with our Power of One culture.

The incumbent will serve as a management liaison, monitor KPI-driven flow across departments, and lead problem

Qualifications

• Bachelor's degree in nursing or EMT or RRT or equivalent.
• 3-5 years of related experience.
• In lieu of a bachelor’s degree, 7 years of admissions, bed control, dispatch or transport or case management experience.
• Some leadership experience is preferred.
• Excellent verbal and written communication skills and project a positive Patients First image.
• Requires critical thinking skills, decisive judgment. Must be able to work in a stressful environment and take appropriate action.
• Ability to provide advanced clinical and critical thinking skills.

Responsibilities

• Coordinates the IOC activities on assigned shift in a manner reflective of Methodist Le Bonheur Healthcare’s philosophy and objectives.
• Serves as a management/administrative liaison to hospitals and service lines based on established policies and procedures.
• Maintains awareness of bed placement activities across System to support process integration and standardization.
• Promotes the flow of information by utilizing and maintaining effective communication systems within the Integrated Operations Center, Admissions, Nursing Units, ancillary departments, physicians and families.
• Solves problems and troubleshoots issues that may affect the center or patient logistics ensuring timely and effective action.
• Assesses current state of patient flow practice and makes recommendations as needed.
• Provides assistance to Patient Transfer Coordinator, Dispatch, Security, VRN Associates when needed or as escalations occur.
• Collaborates with internal Workforce Management team, to prioritize staffing on units with identified needs.
• Oversees patient placement process assuring that patient safety standards are primary. Documents and reports safety events identified in transfers to appropriate quality monitoring program. Investigates and reports results to Leadership.
• Requires ability to provide advanced clinical and critical thinking skills.
• Conducts monthly Quality Audits and engage effectively with Associates to assist with coaching opportunities.
• Participate in the On-Call rotation.

Skills

Leadership

Verbal communication

Written communication

Critical thinking

Problem solving

Team coordination

Education

Bachelor's degree in nursing or EMT or RRT or equivalent

High school diploma with 7 years related experience

Job description

Methodist Le Bonheur Healthcare is seeking a Clinical Supervisor for the Integrated Operations Center on the 2nd shift (3:30pm-12am) to optimize patient flow from intake to discharge. The role coordinates bed control, dispatch of environmental services, patient transport, and external transportation, ensuring safety and timely actions while aligning with our Power of One culture.

The incumbent will serve as a management liaison, monitor KPI-driven flow across departments, and lead problem