Transfer Center & Dispatch Supervisor — Patient Flow Leader

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis, TN is seeking a Supervisor for the Transfer Center to optimize patient throughput from intake to discharge. You will monitor KPIs, coordinate bed control, and dispatch for Pedi-Flite, rotor, and fixed-wing transports, ensuring safety and timely action.

The role requires 3–5 years in dispatch or emergency medical transport with supervisory experience, and a Health-related Bachelor's degree. On-site role with a mission-driven culture and strong teamwork.

Qualifications

• 3-5 years minimum dispatch or emergency medical transport experience.
• Supervisory or management experience preferred.
• Bachelor’s degree in health or related field required; HS diploma with substitution acceptable with 7 years dispatch/EMT experience is possible.

Responsibilities

• Coordinate Transfer Center activities on assigned shift with MLH philosophy and objectives.
• Serve as management/administrative liaison to hospitals and service lines.
• Maintain awareness of patient transport activities and support process integration and standardization.
• Promote information flow through effective communication within Transfer Center and related units.
• Troubleshoot issues affecting center or patient logistics to ensure timely action.
• Assist supervisory/dispatch staff and escalate as needed.
• Oversee direct admit process to ensure patient safety and report safety events to leadership.

Skills

Dispatch experience

Emergency medical transport

Leadership

Communication

Education

Bachelor’s Degree Health

Job description

Methodist Le Bonheur Healthcare in Memphis, TN is seeking a Supervisor for the Transfer Center to optimize patient throughput from intake to discharge. You will monitor KPIs, coordinate bed control, and dispatch for Pedi-Flite, rotor, and fixed-wing transports, ensuring safety and timely action.

The role requires 3–5 years in dispatch or emergency medical transport with supervisory experience, and a Health-related Bachelor's degree. On-site role with a mission-driven culture and strong teamwork.