2nd Shift - Players Services Representative

North Star Mohican Casino Resort; Bowler (WI); On-site; USD 19,000 - 27,000; Full time

Job summary

North Star Mohican Casino Resort in Bowler, Wisconsin, is hiring a 2nd Shift Players Services Representative to handle guest services, cash handling, and inquiries. The role is full-time and pays $16.50 per hour, with second/third shift and weekend differentials where applicable.

You will work under the Player Services Supervisor, maintain accuracy in ticket redemptions, manage coat room items, and help ensure a positive guest experience in a busy gaming environment.

Qualifications

• Must pass a general math test.
• Basic computer skills required.
• Accurate keyboarding skills may be demonstrated.
• Strong verbal communication and excellent customer service.
• Ability to work with limited supervision and maintain professionalism.

Responsibilities

• Handle check cashing, debit/credit advances, ticket redemptions, chip redemptions and currency exchanges.
• Deposit handling, balancing of ticket redemption kiosks, and inventory of table games chips/cards/dice.
• Address player inquiries and resolve customer-service issues and disputes.
• Perform Star Club duties, signups, and maintain member information; enter point adjustments.
• Monitor promotional coupons and manage coat room items; organize shift paperwork.

Skills

Customer service

Verbal communication

Typing / Keyboarding

Teamwork

Reliability

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

2nd Shift - Players Services Representative

Requisition Number: 2NDSH001940

• Posted : October 19, 2026
• Full-Time

Locations

Showing 1 location

Bowler, WI 54416, USA

Description

Position : Player Services Representative Hourly : $16.50/Hour Full-Time (Second/Third Shift) shift and weekend differential applied, if applicable Location : Gaming Division Reports to : Player Services Supervisor

(Shift differential: 2nd shift +$1.00/hour, 3rd shift +$2.00/hour and weekends +$3.00/hour)

*Shift Differential: 2nd shift +$1.00/hour, 3rd shift +$2.00/hour. Weekend shift differential is $3.00/hour* Responsibilities :

• Ensures that the highest standards of customer service aremaintainedin accordance withpolicies and procedures set forth by North Star Mohican Casino Resort.Responsible for completing check cashing, debit/credit advances, slot ticket redemptions, chipredemptionsand currency exchanges.
• Responsible for deposits, double-checking the soft count, filling, and balancing of the ticket redemption kiosks.Responsible for the inventory of tablegameschips, cards, and dice. Sending new table games cards to the tables, doubling the table games cards prior to receiving them into the vault from the tables to ensure accuracy, and cutting the used cards and drilling dice.
• Responsible for addressing player inquiries and resolving customer-service problems and disputes
• relating to Player Services and reporting all disputes to the Player Service Manager.
• Responsible for Star Club transactional duties,to includebut not limitedto;new member signups, entering/updating member contact information, reprintplayer’scard and troubleshoot card issues.
• Responsible for entering all point adjustments on their shift.
• Responsible formonitoringpromotional coupon levels, including gas certificates and printing Direct Mailoffercoupons.
• Responsible for all customer coats and personal belongings checked into the coat room.
• Responsible for organizing all paperwork throughout the shift.
• Mustexhibita cohesive working relationship with all employees.
• Mustmaintainan acceptable departmental attendance record. Must be reliable and prompt when reporting to work.
• Mustwear the approved, departmental uniform.Will update all computer entries and keep the supervisor informed of any problems.Responsible for making general/informational Casino Announcements.
• Provide customer account information torequestingdepartments and guests.
• Responsible for ticket sales, gascertificatesand gift cards.
• Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort.Must adhere to the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
• Mustmaintaincompliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos, or other communication from supervisory or regulatory personnel.
• Must adhere to all aspects of the Anti-Money Laundering Program and its regulations, including but not limited to Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.The above-mentioned duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based upon organizational needs and/ordeemednecessary by the department manager.

Qualifications & Education :

• High School Diploma or GED;Requiredif under 19 years old.
• North Star Mohican Casino Resort is looking for a courteous and friendly individual.
• Applicant may be asked to submit to and pass a general math test.A basic computer skill is required. Mustpossessaccuratekeyboarding skills (may beasked todemonstratetyping skills).
• Must have good verbalcommunicationsskills (may beasked todemonstrateskills).Must have excellent customer service skills and alwaysmaintaina professional attitude.Must haveabilityto work with limited supervision.
• Mustpossessthe ability to access and react to customer service needs.Mustbe able to work under stressful situations daily.Advanced knowledge of fryers, grilling, and oven use.Proficiencyin advanced knife skills and culinary techniques.In-depth product knowledge and cookingexpertise.Understanding and execution of job assignments.Ability to create, cost, understand, and follow recipes accurately.
• Capability to work independently with minimal supervision.Maintainpositiveattitude and foster teamwork.Effective communication skills with colleagues and management.
• Meet all employment qualifications set by North Star Mohican Casino Resort.
• Pass pre-employment drug and health screenings. Maintain acceptable attendance record. Promote a positive teamwork structure within the department. Adaptability to work with diverse personalities and embrace change. Willingness to attend all training sessions and commit to self-development.
• Adherence to Drug and Alcohol-Free Workplace Policy. Reliable and punctual attendance.
• Wear an approved departmental uniform. Availability for weekend, late night, and holiday shifts.

Work Conditions :

• Constant hand movements (repetitive motions: reaching, grasping, holding, use of finger dexterity) with the ability toreach upoverhead, and squat down beneath shelves.
• Must be able to stand in one area for an extended amount of time.
• Occasionallywill need to stoop, kneel and or crouch. Must be able tofrequentlylift and/or move up to thirty (30) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision and depthperceptionand the ability to adjust and focus, with the aid of prescription glasses/contacts. Work isgenerally performedin a casino setting with a higher noise level. Evening and/or weekend work isrequired. Extended hours and irregular shifts may berequired.Workenvironment requires excellent personal hygiene due to working near others. The work environment is NOTsmoke.The casino noise level and dust levelisvaried, depending upon area.

Disclaimer: The Stockbridge-Munsee Communityoperatesas an equal opportunity employer, with Indian preference givenin accordance withthe Tribal Employment Preference Ordinance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.