Room Attendant

North Star Mohican Casino Resort; Wisconsin; On-site; USD 19,000 - 29,000; Full time

Job summary

North Star Mohican Casino Resort in Wisconsin is seeking a Room Attendant to maintain guest rooms up to the property’s standards and procedures. You will report to the Housekeeping Coordinator and earn $16.50 per hour in an on-site resort division environment.

You will clean rooms, attend required training, and adhere to all resort rules while supporting guest satisfaction. The role requires flexibility for weekends/holidays and compliance with safety and background checks.

Qualifications

• High School Diploma or GED preferred; required if 19 years or under.
• Courteous and friendly demeanor with strong guest service skills.
• Previous hotel housekeeping experience is preferred but not required; on-the-job training provided.
• Ability to clean 8-12 rooms in an eight-hour shift.
• Good communication skills and ability to interact with a diverse range of guests and staff.
• Must follow directions and comprehend safety data sheets.
• Flexibility to work all shifts, including weekends and holidays.
• Must pass pre-employment drug screening, health screening, and background check.
• At least 18 years of age.

Responsibilities

• Clean and prepare hotel rooms following established procedures, including making beds, dusting, vacuuming, cleaning bathrooms, and arranging furniture.
• Attend training sessions and meetings.
• Adhere to all North Star Mohican Casino Resort and Hotel Department rules, regulations, and policies.
• Participate in employee random drug testing program.
• Maintain a professional appearance by wearing the approved departmental uniform.
• Collect soiled linens and towels and ensure proper disposal.
• Report and complete Maintenance Repair Request Forms and notify supervisors of issues.
• Replenish room supplies including amenities and stationery.
• Restock and clean housekeeping carts, linen supply closets, and report items left behind by guests to Lost and Found.
• Clean and vacuum the area outside of guest rooms and follow proper procedures before entering guest rooms.
• Deliver special items requested by guests and log deliveries.
• Maintain a high standard of cleanliness and safety.
• Crosstrain to assist in the laundry room and perform deep cleaning as needed.
• Familiarize yourself with the resort’s amenities and services to provide information to guests.

Skills

Guest service

Attention to detail

Communication

Flexibility

Education

High School Diploma or GED

Job description

Position : Room Attendant Salary : $16.50/ Hourly Location : Resort Division Reports to : Housekeeping Coordinator

In accordance with the Gaming Ordinance, all non-gaming employees whose annual income reaches $50,000 or more will be required to obtain an maintain a valid gaming license.

Responsibilities

• Clean and prepare hotel rooms following established procedures, including making beds, dusting, vacuuming, cleaning bathrooms, and arranging furniture.
• Attending all required training sessions and meetings.
• Adhere to all North Star Mohican Casino Resort and Hotel Department rules, regulations, and policies.
• Participate in employee random drug testing program.
• Maintain a professional appearance by wearing the approved departmental uniform.
• Collect soiled linens and towels and ensure their proper disposal.
• Report and complete Maintenance Repair Request Forms for issues such as burned-out light bulbs or slow drains; notify supervisors of any damage or unsafe conditions.
• Replenish room supplies including amenities and stationery.
• Restock and clean housekeeping carts, linen supply closets, and report any items left behind by guests to the Lost and Found.
• Clean and vacuum the area outside of guest rooms and follow proper procedures before entering guest rooms.
• Deliver special items requested by guests (e.g., ironing boards, baby cribs) and log these deliveries.
• Maintain a high standard of cleanliness and safety in all areas of responsibility.
• Crosstrain to assist in the laundry room and perform deep cleaning as needed.
• Familiarize yourself with the resort’s amenities and services to provide comprehensive information to guests.

Qualifications & Education

• High School Diploma or GED preferred. Required if 19 years or under.
• Courteous and friendly demeanor with strong guest service skills.
• Previous hotel housekeeping experience is preferred but not required; on-the-job training will be provided.
• Ability to clean 8-12 rooms in an eight-hour shift.
• Good communication skills and ability to interact with a diverse range of guests and staff.
• Must be able to follow directions and comprehend material safety data sheets.
• Flexibility to work all shifts, including weekends and holidays.
• Must pass pre-employment drug screening, health screening, and background check.
• At least 18 years of age.

Additional Information

• Must adhere to all workplace policies, procedures, and legal requirements.
• Demonstrate a positive attitude and willingness to contribute to a teamwork structure.
• The duties listed are not exhaustive and may be adjusted based on departmental needs.

Work Conditions

• Must Constant hand movements, walking, and standing; may include kneeling, crouching, and bending.
• Occasional lifting and moving up to 60 pounds; pushing/pulling a 75-pound cart.
• Specific vision requirements include close vision, distance vision, color vision, peripheral vision, and depth perception.
• Work performed in a casino environment with a higher noise level.
• A smoke-free environment with varied nose and dust levels, depending upon area/location.

Disclaimer : The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.

Note: This job description is not exhaustive and may be subject to change based on organizational needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.