2nd shift - Food Beverage Supervisor

North Star Mohican Casino Resort; Wisconsin; On-site; USD 22,000 - 32,000; Full time

Job summary

North Star Mohican Casino Resort is seeking a Food and Beverage Supervisor for full-time, second shift. The role offers a base pay of $19.75 per hour, negotiable, with shift and weekend differentials where applicable.

You will supervise front- and back-of-house staff, ensure service standards, and collaborate with the Food & Beverage Manager. Requirements include a high school diploma or GED, supervisory experience, bartender certification within 30 days, strong communication and leadership

Qualifications

• High School Diploma or GED required.
• Minimum one year of supervisory experience; two years preferred.
• Bartender certification must be completed within 30 days of hire.
• Excellent communication and leadership skills.
• Ability to remain calm and professional in a fast-paced environment.
• Intermediate math skills and computer proficiency.
• Proficiency with Microsoft Office products.
• Previous cash handling experience required.
• Flexibility to work all shifts, weekends and holidays.
• Must be 21+.

Responsibilities

• Assume duties of food and beverage staff as needed.
• Supervise back of house staff when needed.
• Maintain high standards of customer service.
• Adhere to all rules, regulations and procedures.
• Greet guests warmly and professionally.
• Assist in training front-line employees.
• Coordinate with vendors and equipment maintenance.
• Manage multiple tasks and shifts efficiently.

Skills

Supervisory experience

Communication skills

Leadership

Customer service

Cash handling

Teamwork

Education

High School Diploma or GED

Bartender certification

Tools

POS systems

Microsoft Office

Job description

Food and Beverage Supervisor-Full-Time/Second Shift Salary: $19.75/Hour/Negotiable, plus shift and weekend differential, if applicableLocation: Resort DivisionReports to: Food and Beverage Manager

Resume is required with application

In accordance with the Gaming Ordinance, all non-gaming employees whose annual income reaches $50,000 or more will be required to obtain and maintain a valid gaming license.

Responsibilities :

• Assume duties of food and beverage staff as needed, including the role of Food and Beverage Manager.
• Work cooperatively with Sous Chefs, at times assuming supervision duties over back of house kitchen staff.
• Maintain the highest standards of customer service in line with resort policies.
• Adhere to all established rules, regulations and procedures.
• Must always dress professionally.
• Be punctual and reliable when reporting to work.
• Greeting guests warmly and professionally, treating everyone with respect.
• Assist in maintaining proper stock levels of products and supplies.
• Possess basic knowledge of POS systems and alcohol dispensing units.
• Ensure accuracy in revenue drops and adhere to revenue handling procedures.
• Assist in training and appraising front-line employees, including conducting counseling sessions.
• Lead employees in daily duties, prioritizing tasks as needed.
• Collaborate with the Food & Beverage Manager to address operational deficiencies.
• Understand and align with organizational goals and vision.
• Conduct meetings with vendors as necessary.
• Coordinate equipment maintenance and service.
• Ensure department compliance with health code standards.
• Handle employee disputes and guest complaints professionally.
• Prioritize tasks and manage multiple projects simultaneously.
• Adhere to workplace policies, procedures, and regulations.
• Maintain compliance with drug and alcohol-free workplace policy.
• Maintain compliance with all workplace policies, procedures, ordinances, laws and other expectations.
• Adapt to changing duties based on organizational needs.

Please note that the above list is not exhaustive but provides an overview of key responsibilities.

Qualifications & Education :

• High School Diploma or GED required.
• Minimum one year of supervisory experience; two years of food and beverage supervisory experience preferred.
• Bartender certification must be completed within 30 days of hire.
• Excellent communication and leadership skills.
• Ability to remain calm and professional in a fast-paced environment.
• Intermediate math skills and computer proficiency.
• Proficiency with Microsoft Office products.
• Previous cash handling experience required.
• Flexibility to work all shifts, weekends and holidays.
• Ability to work with diverse personalities and foster teamwork.
• A willingness to enhance self-development and adapt to change.
• Attendance at all applicable training sessions.
• Demonstrated ability to maintain a satisfactory working record
• Eligibility for coverage under the employer’s liability insurance.
• Must be over 21 years old.

Work Conditions :

• Must be able to walk, sit, stand, use hands to handle or feel, reach with arms, talk and hear.
• Must be able to lift and/or move up to fifty (50) pounds on a regular basis.
• Specific vision abilities required, including close vision, distance vision, peripheral vision, color vision, and depth perception.
• Work is generally performed in a casino setting with a higher noise level and cigarette smoke.
• The working environment is non-smoking; and dust and noise levels may vary depending on location and work area.

Disclaimer : The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.

Qualifications

Education

Required

High School/HSED/GED or better in General Education.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.