2nd Shift Parking Garage Coordinator

Preferred Parking Service, LLC; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Preferred Parking Service, LLC is seeking a 2nd shift Garage Coordinator in Charlotte, NC to oversee daily parking operations for standard, event-based, and valet services. You will supervise staff, coordinate event logistics, monitor equipment, and ensure safety and customer satisfaction.

Key tasks include reviewing events, directing traffic, inspecting garages, communicating with property management, and keeping facilities clean and fully operational throughout the shift, including evenings

Qualifications

• High school diploma or equivalent.
• 2+ years in parking, hospitality or events.
• Proficient with parking equipment, gates and payment machines.
• Strong leadership, organizational and time-management skills.
• Proficient with MS Office; tech-savvy with POS, PARCS.

Responsibilities

• Review event agendas and plan parking support for events.
• Manage parking staff and coordinate valet and event operations.
• Inspect garages and equipment; ensure safety and order.
• Maintain communication with property management and tenants.
• Ensure cleanliness and appearance of garages throughout shifts.
• Direct traffic flow and respond to incidents during evenings and weekends.

Skills

Leadership

Organizational skills

Time management

MS Office

PARCS systems

Education

High school diploma or equivalent

Tools

POS systems

Gates & payment machines

Security systems

Maintenance software

Job description

JOB SUMMARY

The 2nd shift Garage Coordinator is responsible for managing the daily operations of a parking garage that provides both standard, event-based, and valet parking services. This role includes supervising staff, coordinating event logistics, managing valet operations, ensuring high-quality customer service, and maintaining safety and efficiency throughout the site.

Key Responsibilities:

Operational Responsibilities:

Event Monitoring & Support

• At the start of each shift, review The Pearl weekly agenda and identify any scheduled events that may require parking support, event signage, or traffic management assistance
• Assess event-related parking needs and proactively implement measures to ensure efficient vehicle flow. For large events, it may be necessary to temporarily close the monthly entry and exit lanes in Garage 210 (A) to reduce confusion and improve traffic control.
• Ensure all required event signs are placed in the designated locations at least one hour before the event begins.
• Remove event signage and restore standard signage approximately one hour before the event concludes.
• Verify that all parking equipment, including entry and exit machines, is functioning properly throughout the shift.
• Ensure all machines are adequately stocked with ticket and receipt paper to prevent disruptions to customer access and transactions.
• Promptly address or report any equipment malfunctions or operational concerns.
• Conduct inspections of both garages and stairwells twice during each shift. During inspections, monitor for unhoused individuals or unauthorized occupants, safety hazards, maintenance concerns, suspicious activity, and any unusual conditions requiring notification to security, property management, or maintenance.
• Weekdays: Perform the first inspection approximately two hours after the start of the shift, as the maintenance team will have completed an inspection before departure. Conduct the second inspection before the end of the shift.
• Weekends: Perform the first inspection at the beginning of the shift and the second inspection before leaving.

Customer and Tenant:

• Be available to assist customers and tenants with parking-related issues, including entry and exit ticket problems, badge access issues, AVI sticker concerns, general parking inquiries. Always provide professional and courteous customer service.
• Maintain communication with Property Management throughout the shift and respond promptly to requests or operational concerns.
• Keep Property Management informed of any significant incidents, operational issues, or event related parking impacts
• Monitor the overall cleanliness and appearance of both garages throughout the shift.

Preferred Parking Service, LLC. | 128 S. Tryon Street Suite 1560 | Charlotte, NC 28202

• Remove trash, debris, and other items that may accumulate during operating hours.
• Report any cleaning or maintenance issues that require additional attention.

General Expectations:

• Remain visible, observant, and proactive in identifying and addressing operational issues.
• Exercise sound judgment when handling situations not specifically covered in written procedures.
• Support the overall operation of The Pearl parking facilities by maintaining a safe, clean, and efficient environment for tenants, guests, and visitors.
• The 2nd garage coordinator is expected to take ownership of the evening operation by proactively identifying potential issues, responding to customer needs, supporting events, and ensuring the garages remain safe, clean, and fully operational throughout the shift.

Required Qualifications:

• High school diploma or equivalent.
• 2+ years of parking, hospitality or event
• Strong knowledge of parking equipment and systems, including gates, payment machines, and security systems.
• Excellent leadership, organizational, and time-management skills.
• Proficient in using maintenance management software and Microsoft Office Suite (Excel, Word, etc.)
• Tech-savvy with basic proficiency in POS systems, valet software, PARCS equipment and Microsoft Office.

Additional Requirements:

• Ability to lift up to 50 pounds, as needed, and work with equipment.
• Ability to work in both indoor and outdoor environments, including various weather conditions.
• You must be able to walk and inspect large parking facilities, climbing stairs or ladders as required.
• Must be able to stand, walk, bend, climb, kneel and stoop for extended periods.
• Perform other duties as necessary or assigned.