2nd Shift Operations Supervisor (Onsite ~ Shakopee, MN)

GN Group; Shakopee (MN); On-site; USD 87,000 - 94,000; Full time

Benefits offered by this job

Generous Benefits including PTO and H

401k with Company match

Paid Parental Leave & Transition Back

Company HSA Contributions

Discounted GN Group products

Job summary

GN Group in Shakopee, MN, seeks an Operations Supervisor to manage day-to-day Division Operations activities. You will set expectations, coach staff, and drive improvements to quality and KPIs across the area.

Your role includes hiring, performance reviews, safety and compliance oversight, and collaboration with divisional leadership to meet objectives. Experience with Lean, 5S, and EOS is highly valued.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• 2+ years of leadership experience.
• Experience in regulated environments (ISO 13485:2016, ISO 9001, FDA QSR).
• Order Management, Technical Support, Warehousing or Manufacturing experience with hearing instruments is a plus.

Responsibilities

• Oversee day-to-day activities of the Division Operations Area.
• Lead hiring, coaching, performance management and annual reviews.
• Ensure safety, quality, compliance, efficiency and productivity.
• Maintain labor reporting and KPI visibility for the area.
• Drive continuous improvement and EOS-based process improvements.

Skills

Leadership

Team management

Communication skills

Problem solving

Education

High School Diploma/GED

Bachelor’s degree

Tools

Excel

Word

PowerPoint

Job description

Position Overview

This position oversees and manages the day-to-day activities of their respective Division Operations Area. As an Operations Supervisor, you will set expectations and provide feedback to team members daily. You will be responsible for maintaining and improving the overall quality and KPIs of your teams’ area through continuous improvement.

Essential Functions

• Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a strong productive team
• Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily
• Maintain accurate labor reporting of all hours within their area
• Work with divisional leadership to set area objectives including identifying the milestones, and executing the plan to include upward feedback
• Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI’s and daily communication of goals and priorities
• Manage business issues and complaints in your area for root cause and improvement
• Oversee team training, including cross training, and new employees
• Meet with each employee within area monthly to review performance, what’s working, and what’s not working
• Develop and mentor team technicians daily
• Identify and mentor future bench opportunities
• Support positive collaboration across teams, managing any necessary conflict proactively
• Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency
• Prepare and participate in ISO, FDA, Internal Audits, and tours as required
• Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce
• Write and deliver annual performance reviews with Leadership support and guidance
• Other duties as assigned

Competencies

• Work in a team environment
• Support the on-boarding/training of new team members
• Focuses on getting better every day
• Produce high quality work
• Willing to help other areas as needed
• Extensive knowledge of product line Lean Fundamentals & 5S
• Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to manufacturing & fulfillment operations.
• Effective oral and written communication skills and group presentation skills.
• Ability to adapt to/work with a diverse workforce.
• Ability to work independently and as part of a team.
• Software proficiency including Excel, Word, and PowerPoint.
• Ability to identify opportunities for process improvements.
• Demonstrated organizational and administrative skills.
• Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to Lead, Manage, and hold team members accountable

Desired Qualifications

• Required Education: High School Diploma/GED
• Preferred Education: Bachelor’s degree
• Preferred Experience: 2+ Years of leadership experience
• Proficient in Microsoft Office
• Leadership experience across multi-functional teams
• Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
• 3 years of Order Management, Technical Support, Warehousing or Manufacturing experience directly with hearing instruments
• Process flow for custom product manufacturing: O/E, Assembly, Repair, Test & Insp., Invoicing, Shipping, International Experience, Information Systems (user competency), Kronos Application, Microsoft Office (Excel, Word, PowerPoint).
• Experience with Lean tools & EOS
• Travel: Travel would be limited and then mainly local, if necessary, for learning opportunities. Based on need, could support Global travel to share and develop Center of Excellence opportunities.
• Direct reports: Individual contributors
• Indirect reports: n/a
• Job Location: Shakopee, Minnesota
• Working Environment: The position will be working in the Operations area.
• Physical Demands: Able to stand or sit for long periods of time. Able to lift 25 pounds by self and 50+ pounds with a team lift. (i.e. Sitting, standing, lifting, bending, reaching, etc.)
• Position Type and Expected Hours of Work: 2nd shift hours Monday - Friday with possible weekends as needed.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions.

Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight.

We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products

Pay Transparency Notice

Depending on your work location, the target annual salary for this position can range from $86,900 to $93,500 /yr.

In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.

To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Additional Information

At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).

GN operates in more than 90 countries across the world.

Founded in 1869, GN has more than 7,000 employees today.

Federal Health Care Price Transparency Requirements

The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available.

Equal Employment Opportunity

GN ReSound is an affirming action and equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We are committed to an inclusive recruitment process GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment.