2nd Shift Operations Leader — Client Service & Growth

Ciocca; Fort Wayne (IN); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee referral program

Full-time position

Job summary

Ciocca Cleaning & Restoration is seeking an experienced Operations Manager to oversee day-to-day operations for client accounts on 2nd shift in Fort Wayne, IN. Lead supervisors and staff, coordinate staffing, ensure service quality, and maintain strong client relationships while driving efficiency and safety.

This full-time role requires a hands-on leader with excellent communication, problem-solving, and strategic decision-making.

Qualifications

• 3–5 years of operations management experience.
• 3–5 years of supervisory experience and 2–3 years of management experience, OR a Bachelor's degree in Business Management with at least 2 years of applicable experience.
• Valid driver’s license and clean driving record.
• Ability to work a 2nd shift schedule.
• Experience in janitorial, facilities, restoration, or related industry is a plus.

Responsibilities

• Oversee day-to-day operations and service delivery for assigned client accounts.
• Manage, coach, and support supervisors and field staff.
• Develop and maintain staffing plans to ensure client accounts are properly covered.
• Coordinate employee assignments and schedules based on business needs.
• Maintain strong relationships with clients and respond promptly to questions or concerns.
• Follow up on customer inquiries and ensure issues are resolved efficiently.
• Monitor service quality and ensure company standards and client expectations are met.
• Manage projects from initial planning through completion.
• Prioritize projects and operational needs based on urgency and client requirements.
• Identify operational problems and develop effective solutions.
• Maintain open communication with clients, employees, supervisors, and subcontractors.
• Assist with new business opportunities and support development of new client accounts.
• Manage and maintain business contracts and account requirements.
• Exercise sound judgment in negotiating and managing business matters.
• Complete required operational paperwork and documentation accurately and on time.
• Monitor staffing, performance, and operational needs and take appropriate action.
• Ensure employees and supervisors follow company policies, procedures, and safety standards.

Skills

Leadership & team management

Communication

Customer service

Organization

Time management

Problem solving

Independent work

Conflict resolution

Interpersonal skills

Attention to detail

Education

Bachelor's degree in Business Management

Job description

Ciocca Cleaning & Restoration is seeking an experienced Operations Manager to oversee day-to-day operations for client accounts on 2nd shift in Fort Wayne, IN. Lead supervisors and staff, coordinate staffing, ensure service quality, and maintain strong client relationships while driving efficiency and safety.

This full-time role requires a hands-on leader with excellent communication, problem-solving, and strategic decision-making.