Level 1 NOC Analyst

Stellar Professionals; Harrisburg (Dauphin County); On-site; USD 42,000 - 64,000; Full time

Job summary

Stellar Professionals in Harrisburg, PA is seeking an IT Help Desk specialist for the 2nd shift, on-site. The role focuses on incident management, monitoring remote sites, and providing user support during evening hours with the stated schedule (2nd Shift: Sat-Wed 4:00 PM–12:30 AM EST; Thu/Fri off).

You will log incidents in ServiceNow, monitor with SolarWinds and SquaredUp, and escalate complex issues while communicating clearly with end-users across all levels.

Qualifications

• Must-Have: Ticketing & Incident Software: Experience logging and tracking issues (ServiceNow preferred).
• Troubleshooting & Escalation: Strong ability to diagnose network alerts, apply knowledge base solutions, and escalate unresolved incidents promptly.
• Communication Skills: Excellent written/spoken communication and phone etiquette to assist end-users across all technical skill levels.

Responsibilities

• Serve as the primary point of contact for network incidents during evening and weekend hours.
• Actively monitor remote sites and hardware using tools like SolarWinds and SquaredUp.
• Perform Level 1 troubleshooting, log network incidents, and escalate complex issues using ServiceNow.
• Manage end-user calls, hotline alerts, and broadcast enterprise incident communications via predefined templates.

Job description

Position Quick-Facts

• Work Arrangement: 100% On-site
• Location: Harrisburg, PA 17109
• Shift Schedule: 2nd Shift | Saturday Wednesday (4:00 PM 12:30 AM EST) |
  Thursdays & Fridays OFF
• Interview Process: Web Cam or In-Person

Key Responsibilities

• Serve as the primary point of contact for network incidents during evening and weekend hours.
• Actively monitor remote sites and hardware using tools like
  SolarWinds and
  SquaredUp.
• Perform Level 1 troubleshooting, log network incidents, and Escalate complex issues using
  ServiceNow.
• Manage end-user calls, hotline alerts, and broadcast enterprise incident communications via predefined templates.

Core Qualifications & Skills

Must-Have:

• Ticketing & Incident Software: Experience logging and tracking issues (ServiceNow preferred).
• Troubleshooting & Escalation: Strong ability to diagnose network alerts, apply knowledge base solutions, and Escalate unresolved incidents promptly.
• Communication Skills: Excellent written/spoken communication and phone etiquette to assist end-users across all technical skill levels.

Highly Desired:

• 2+ Years Experience: Background in IT Help Desk, Call Center, or Systems Administration.