2nd-Shift Logistics Customer Service Specialist

Addison Group; Itasca (IL); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Career growth opportunities

Modern office environment

Team-focused culture

Extensive training and leadership

Job summary

Addison Group is seeking a Customer Service Representative II for the 2nd shift (12pm-9pm, Sun-Thur) in Itasca, IL. You will coordinate shipment activity, communicate with drivers and internal teams, and monitor deliveries to ensure timely updates in our transportation management system (TMS).

The role emphasizes attention to detail, urgency, and the ability to manage multiple priorities in a dynamic logistics environment.

Qualifications

• 1–2 years of experience in transportation, freight brokerage, or 3PL.
• Direct communication with drivers and coordinating shipments preferred.
• Experience in dispatch, brokerage operations, logistics coordination, or transportation customer service highly preferred.
• Strong multitasking and organizational skills in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience using transportation management software (TMS) is a plus.
• High school diploma or GED required.
• Stable work history with strong professional references required.
• Must possess excellent communication skills and a proactive, self-motivated attitude.

Responsibilities

• Track and monitor shipments from pickup through final delivery.
• Communicate with drivers, internal stations, and operations teams regarding shipment status updates.
• Maintain accurate shipment details and documentation within the transportation management system.
• Create and manage bills of lading, proof of delivery documentation, and shipment records.
• Respond promptly to emails and calls from stakeholders; provide proactive updates on high-priority shipments.
• Manage multiple inboxes and prioritize urgent requests effectively.
• Escalate shipment issues or delays to ensure timely resolution.
• Build strong relationships with customers, vendors, and internal teams.
• Support process improvements and operational efficiencies within the department.

Skills

Communication

Multitasking

Organization

Outlook/Excel

Education

High school diploma or GED

Tools

Outlook

Excel

TMS

Job description

Addison Group is seeking a Customer Service Representative II for the 2nd shift (12pm-9pm, Sun-Thur) in Itasca, IL. You will coordinate shipment activity, communicate with drivers and internal teams, and monitor deliveries to ensure timely updates in our transportation management system (TMS).

The role emphasizes attention to detail, urgency, and the ability to manage multiple priorities in a dynamic logistics environment.