2nd Shift Concierge

Resort Lifestyle Communities; West Des Moines (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Access pay anytime

Benefits stipend per pay period

Paid Time Off

401(k) with employer match

Job summary

Resort Lifestyle Communities (RLC) seeks a 2nd Shift Concierge to greet residents, families, and guests at the community front desk. You will answer phones, assist with errands, and support operations across departments while staying on your feet and ready to help.

Ideal candidates will have strong customer service experience, solid English communication, and the ability to multitask in a fast-paced environment. Shift runs Thursday–Monday evenings with potential overtime.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Able to greet residents and visitors professionally.
• Ability to operate with a team and adapt to priorities.

Responsibilities

• Create a positive first impression by greeting residents and visitors.
• Answer phones and provide guest assistance as the front desk contact.
• Monitor security and safety procedures and assist in emergencies.
• Coordinate scheduling, transportation, and guest suite reservations.
• Maintain records and assist with room service during peak times.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Multitasking

Teamwork

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join Our Mission

At Resort Lifestyle Communities (RLC), serving seniorsisn’tjust ajob,it’sa calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values:Respect, Honesty, Kindness & Compassion, and Service Excellence.

Together, we work toward four essential goals that guide our success:

• Happy Employees


• Happy Residents


• Full Occupancy


• On-Budget Operations

About the Role

As the 2ndShift Concierge,you’llbe the welcoming face of our community,the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on;whileyou’llserve as the point of contact at the front desk,you’llalso beon your feet providing support wherever is needed.

What We’re Looking For

• At least 21 years old with a valid driver’s license and clean drivingrecord;able to valet park vehicles safely.


• Able to work Thursday-Monday3:00pm to 11:30pm.


• High school diploma or equivalent (GED).


• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.


• Previouscustomer service experience, professional appearance, excellentcommunicationand interpersonal skills.


• Adaptable and flexible to shifting priorities; willing toassistin various areas.


• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.


• Knowledge of the local community,preferred.


• Intermediateproficiencyin Microsoft Office (Outlook, Word, Excel).


• Ability to communicate effective in English with residents, guests, and staff.


• Must meet local alcohol service requirements and obtain food handler permits within two(2)weeks of hire.

Key Responsibilities

• Create a positive first impressionby performing valet parking services for residents and visitors.


• Deliver outstanding customer serviceby greeting residents, families, and visitors, answering calls, andanticipatingthe needs of residents, guests, and vendors.


• Respond promptly to emergencies,monitorresident call systems, and contact emergency services when necessary.


• Oversee building safety systems,including firealarms;follow emergency procedures andassistresidents during fires or severe weather.


• Handle administrative taskssuch as scheduling transportation,maintainingaccuraterecords, coordinating guest suite reservations, and ensuring suites meet RLC standards.


• Support community operationsbyassistingwith room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.


• Maintain cleanlinessincommon areasand ensure building security by locking and unlocking exterior doors at designated times.


• Welcome new residentsand guide them through the orientation process for a smooth transition into the community.


• Manage office supplies,resident documents, and menus; perform clerical duties as assigned.

Benefits for Full-Time Employees

• Competitive compensationand benefits


• Accessyourpayanytime


• $341 benefit stipend per pay period to apply toward:
  
  
  
  • Health, Dental, Vision
  
  
  • Life Insurance
  
  
  • Short- & Long-Term Disability
  
  
  • HSA, FSA, LSA
  
  
  • Accident & Hospital Indemnity
  
  
  • Legal & Identity Theft Protection
  
  
  
  


• Paid Time Off


• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide


• Supportive leadership in a beautiful, resort-style environment


• A purpose-driven role where you make a difference every day

Ready to Support with Heart?

Bring yourservantheart to a place that feels like family.

and ourTeam will follow up soon!

Glen Meadows Retirement Community

850 S 60th St. Bldg. 1000

West Des Moines, IA 50266