Dining Room Supervisor: Lead Service & Guest Experience

Robinwood Retirement Community

Loveland (OH)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation and benefits

Health, Dental, Vision

Life Insurance

Short- & Long-Term Disability

HSA, FSA, LSA

Accident & Hospital Indemnity

Legal & Identity Theft Protection

Paid Time Off

401(k) with employer match

Job summary

Resort Lifestyle Communities in Loveland, OH, is seeking a Dining Room Supervisor to lead servers during meals and shape an exceptional dining experience for residents and guests. As a key member of the community leadership team, you’ll contribute to culture, operations, and resident satisfaction, ensuring every meal is more than food—it's connection.

Ideal candidates have leadership experience, basic Office skills, ServSafe certification or willingness to obtain within 90 days, and flexibility

Qualifications

Must have service leadership experience.
Basic Microsoft Office skills (Excel and Outlook) required.

Responsibilities

Hire and onboard Servers with coaching, aligning schedules with the Labor Model.
Maintain dining room cleanliness, organization and presentation; monitor Pantry and Bistro operations.

Skills

Leadership experience

Microsoft Office (Excel/Outlook)

Tools

Microsoft Office

Job description

Respect, Honesty, Kindness & Compassion, and Service Excellence.

Together, we work toward four essential goals that guide our success:

Happy Employees
Happy Residents
Full Occupancy
On-Budget Operations

Join Our Mission

At Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values: Respect, Honesty, Kindness & Compassion, and Service Excellence.

Together, we work toward four essential goals that guide our success:

Happy Employees
Happy Residents
Full Occupancy
On-Budget Operations

About The Role

As our Dining Room Supervisor, you will be an active lead server during meal periods and will play a pivotal role in shaping an exceptional dining experience for our residents and guests. As a valued team member of the community leadership team, you’ll actively contribute to the overall culture, operations, and resident experience, ensuring that every meal is more than just food on a plate; it’s a moment of meaningful connection.

What We’re Looking For

Must be at least 21 years of age or older.
Flexibility: your primary schedule will be Monday-Friday 11:00am to 7:30pm, however, additional hours to assist with events and holidays will be required.
Previous service leadership experience is desired.
Basic Microsoft Office skills required (Excel and Outlook).
ServSafe® Manager food safety certification or obtain within 90 days of hire.
Food Handlers permit as required by local ordinances or obtain within two (2) weeks of hire.

Key Responsibilities

Hire and onboard Servers in coordination with Community Managers and/or Executive Chef; provide training and ongoing coaching, support development and growth of Server team, while ensuring schedules align with RLC Labor Model.
Ensure dining room cleanliness, organization, and systems are consistent per the RLC Operations Guide; monitor, stock and clean the Chef’s Pantry and Bistro to maintain freshness, sanitation and excellent presentation; assign cleaning responsibilities and supporting tasks to Servers.
Lead and monitor dining service quality to guarantee resident and guest satisfaction; personally welcome new residents following the RLC Orientation process; and ensure prompt retrieval of room service trays.
Participate in community leadership meetings and collaborate with the team to address resident needs, plan upcoming events, and support overall business objectives.

Benefits For Full-Time Employees