2nd Shift Resident Services Associate / Housekeeper

Resort Lifestyle Communities; Aurora (CO); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Short- & Long-Term Disability

HSA, FSA, LSA

Accident & Hospital Indemnity

Legal & Identity Theft Protection

Paid Time Off

401(k) with employer match

Job summary

Parkside Village Retirement Community in Aurora, CO is seeking a 2nd Shift Resident Services Associate / Housekeeper to greet residents and guests, answer calls, and support operations. You will be on your feet providing hands-on service, extending hospitality, and maintaining a clean, secure environment.

The role requires 21+ with a valid license, HS diploma, and strong communication. Expected hours are 3:00pm–11:30pm, Thursday through Monday, with a focus on safety, service, and community

Qualifications

• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
• Able to work Thursday-Monday 3:00pm to 11:30pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community, preferred.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two (2) weeks of hire.

Responsibilities

• Create a positive first impression by performing valet parking services for residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating the needs of residents, guests, and vendors.
• Respond promptly to emergencies; monitor resident call systems and contact emergency services when necessary.
• Oversee building safety systems including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Handle administrative tasks such as scheduling transportation, maintaining records, coordinating guest suite reservations, and ensuring suites meet standards.
• Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and ensure building security by locking/unlocking exterior doors at designated times.
• Welcome new residents and guide them through orientation for a smooth transition into the community.
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem-solving

Team-oriented

Attention to detail

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

2nd Shift Resident Services Associate / Housekeeper

$21 - $22 per hour

About the Role

As the 2nd Shift Resident Services Associate / Housekeeper you’llbe the welcoming face of our community,the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on;whileyou’llserve as the point of contact at the front desk,you’llalso beon your feet providing support wherever is needed.

WhatWe’reLooking For

• At least 21 years old with a valid driver’s license and clean drivingrecord;able to valet park vehicles safely.
• Able to work Thursday-Monday3:00pm to 11:30pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previouscustomer service experience, professional appearance, excellentcommunicationand interpersonal skills.
• Adaptable and flexible to shifting priorities; willing toassistin various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community,preferred.
• Intermediateproficiencyin Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two(2)weeks of hire.

Key Responsibilities

• Create a positive first impressionby performing valet parking services for residents and visitors.
• Deliver outstanding customer serviceby greeting residents, families, and visitors, answering calls, andanticipatingthe needs of residents, guests, and vendors.
• Respond promptly to emergenciesmonitorresident call systems, and contact emergency services when necessary.
• Oversee building safety systemsincluding firealarms;follow emergency procedures andassistresidents during fires or severe weather.
• Handle administrative taskssuch as scheduling transportation,maintainingaccuraterecords, coordinating guest suite reservations, and ensuring suites meet RLC standards.
• Support community operationsby assistingwith room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanlinessincommon areasand ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residentsand guide them through the orientation process for a smooth transition into the community.
• Manage office supplies,resident documents, and menus; perform clerical duties as assigned.

Benefits for Full-Time Employees

• Competitive compensationand benefits
• Accessyourpayanytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

EOE/ADA

Parkside Village Retirement Community

14501 E. Crestline Drive

Aurora, CO 80015