$29 Hospitality Security Supervisor (Ann)

Northeast Security Inc.; Boston (MA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security Inc. is seeking a Full-Time Hospitality Supervisor for the Boston, MA area. Ideal candidates will have 3+ years security experience, including hospital security, and must pass drug screening and background checks.

The role calls for supervising officers, coordinating with HR, and delivering top-tier guest services while ensuring safety compliance. Work may include evenings, nights, weekends, and holidays.

Qualifications

• Customer Service Experience required.
• 2-3 years of previous Security supervisor experience.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (both written and verbal).
• High School Diploma/GED Equivalent.

Responsibilities

• Supervise, train, and support assigned security officers to ensure consistent quality service.
• Conduct site inspections and ensure compliance with all NES, client, and regulatory standards.
• Respond promptly to incidents, emergencies, and client concerns, providing professional resolution and documentation.
• Maintain accurate daily activity logs, post orders, and incident reports.
• Monitor and manage attendance, scheduling, and shift coverage.
• Conduct onboarding, coaching, and disciplinary action as needed in coordination with HR and Operations.
• Serve as the point of contact between site management, clients, and NES leadership.
• Ensure officers maintain professional appearance, conduct, and performance.
• Support recruiting and onboarding efforts for new officers as required.

Skills

Customer service

Phone answering

Guest service monitoring

Client management

Leadership

Security operations

Conflict resolution

Communication skills

Education

High School Diploma

Job description

Overview

Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Skills / Requirements

Northeast Security is looking for a Full Time Hospitality Supervisor for the Boston, MA Area!

• Applicants must have a minimum of 3 years Security experience. Hospital Security experience highly preferred
• Applicants are also required to complete drug screening and Criminal Background check.

Overview

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

• Applicants must have a minimum of 3 years Security experience. Hospital Security experience highly preferred
• Applicants are also required to complete drug screening and Criminal Background check.

Pay Rate

$29 Days: Mon-Fri 0700-1500

Security Supervisor Responsibilities Include But Are Not Limited To

• Supervise, train, and support assigned security officers to ensure consistent quality service.
• Conduct site inspections and ensure compliance with all NES, client, and regulatory standards.
• Respond promptly to incidents, emergencies, and client concerns, providing professional resolution and documentation.
• Maintain accurate daily activity logs, post orders, and incident reports.
• Monitor and manage attendance, scheduling, and shift coverage.
• Conduct onboarding, coaching, and disciplinary action as needed in coordination with HR and Operations.
• Serve as the point of contact between site management, clients, and NES leadership.
• Ensure officers maintain professional appearance, conduct, and performance.
• Support recruiting and onboarding efforts for new officers as required.
• Promote a culture of safety, integrity, and accountability across all shifts.

Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually.

Assume other duties as required by either Client or Northeast Security, Inc

Security Supervisor Skills

• Excellent customer service skills and service delivery orientation
• Answering phone calls
• Monitoring security Concierge personnel to ensure guest services are satisfactory
• Client Management Skills
• Strong Leadership skills
• Knowledge of supervisory practices, procedures, and security operations
• Ability to provide positive direction and motivate performance.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations

Security Supervisor Requirements

• Customer Service Experience required.
• 2-3 years of previous Security supervisor experience.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• High School Diploma/GED Equivalent

Education Requirements (All)

• High School Diploma

Additional Information / Benefits

• Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan

This is a Full-Time position

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