$27.00/hour Concierge Associate, Full-time 2nd Shift, Cambridge MA

Northeast Security; Cambridge (MA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Parking on-site

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Job summary

Northeast Security is seeking a Security Concierge Officer to staff premiere Class A buildings in Cambridge, MA. The role is full-time, 2nd shift, with a pay rate of $27.00/hour and on-site parking.

The concierge acts as the first point of contact, delivering exceptional client service and representing the building and its clients with professionalism. Responsibilities include maintaining a welcoming atmosphere, staying at post, coordinating with security teams, and ensuring clear, courteous

Qualifications

• Customer service experience required.
• Must communicate clearly in English (written and verbal).
• Neat and professional appearance; dependable transportation.

Responsibilities

• Front-facing concierge representing the building and clients.
• Maintain a welcoming and approachable demeanor at all times.
• Keep a professional appearance and stay on post.
• Exhibit strong phone manners and written/verbal communication skills.
• Notify supervisors of serious incidents in a timely manner.
• Basic computer knowledge and ability to follow procedures.
• Maintain communications with security personnel and update on policy changes.

Skills

Customer service

Client management

Leadership

Attention to detail

Written & verbal comms

Professionalism

Conflict resolution

Multitask

Policy knowledge

Education

High School Diploma/GED

Job description

$27.00/hour Concierge Associate, Full-time 2nd Shift, Cambridge MA(Jeremiah)

Cambridge, MA, MA, United States of America

$27.00 - $27.00

Overview

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Skills / Requirements

Northeast Security is seeking Security Concierge Officers for premiere Class A buildings in Cambridge.

Pay Rate: $27.00/hour

Schedule: Full-Time Monday-Friday 3:00pm-11:00pm

**Role offers parking on-site**

Security Concierge Responsibilities include but are not limited to:

• Concierge will be front facing and a direct representation for not only the building, but the clients that are in the building as well.
• Concierge will need to uphold the client’s appearance and culture at all times along with making guests feel welcomed and approachable.
• Must keep a professional appearance.
• Must remain on post at all times.
• Positive phone demeanor and superior written and verbal communication skills are essential
• Must have a service-oriented mindset and be capable of making every guest feel valued
• Ensure timely notification of all serious incidents.
• Basic computer knowledge
• Maintain effective communications with all assigned security personnel.
• Ensure that assigned security personnel are kept up-to date on any modifications to procedures, policies, or regulations.

Assume other duties as required by either Client or Northeast Security, Inc

Security Concierge Skills:

• Excellent customer service skills and service delivery orientation
• Client Management Skills
• Strong Leadership skills.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations

Security Concierge Requirements:

• Customer Service Experience required.
• Previous security Concierge experience, or related field/education.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Valid Driver's License and clean driving record of three years or more is required.
• Must be at least 18 years of age.

IND123

Education Requirements (All)

High School Diploma

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan