24/7 IT Operations & Incident Response Analyst

MSM Technology, LLC; Mississippi; On-site; USD 52,000 - 70,000; Full time

Job summary

MSM Technology, LLC in Mississippi provides 24/7/365 monitoring, alerting, and incident response for enterprise operations. The role monitors production environments, detects interruptions, and performs initial troubleshooting and incident triage.

You will coordinate with technical teams, document activity, support root cause analysis, and prepare after-action reports in a fast-paced setting. Requires a BA/BS or equivalent and DHS background clearance.

Qualifications

• BA/BS degree or equivalent experience.
• Experience in a large-scale computing environment or SOC/NOC.
• Experience with incident management and service restoration.
• US citizen able to pass DHS background check.

Responsibilities

• Provide 24/7/365 monitoring, triage, and incident management.
• Coordinate with technical teams to restore services.
• Document incident activity and prepare after-action reports.
• Escalate complex issues and support root cause analysis.

Skills

Incident management

Troubleshooting

Communication skills

Documentation

Education

BA/BS degree or equivalent experience

Tools

ServiceNow

Windows Server

Linux Server

AWS

Azure

Firewalls

Job description

MSM Technology, LLC in Mississippi provides 24/7/365 monitoring, alerting, and incident response for enterprise operations. The role monitors production environments, detects interruptions, and performs initial troubleshooting and incident triage.

You will coordinate with technical teams, document activity, support root cause analysis, and prepare after-action reports in a fast-paced setting. Requires a BA/BS or equivalent and DHS background clearance.