Incident Response & Coordination Analyst

Inserso Corporation; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Inserso Corporation is seeking an Incident Management Analyst responsible for managing the Incident/Problem lifecycle. The ideal candidate will coordinate incident notifications, escalations, and reporting to stakeholders while working in a fast-paced 24x7 environment.

Requirements include an Associate Degree or equivalent experience, 5 years in IT support, and familiarity with ITIL practices. The role demands strong communication skills and the ability to troubleshoot complex IT incidents. A commitment to health and safety protocols, including COVID-19 vaccination requirements, is necessary.

Qualifications

• 5 years of experience in IT support or related field.
• 3 years of experience working in ITIL environment.
• 2 years of experience in Incident or Problem Management.

Responsibilities

• Manage incident lifecycle and provide outage coordination.
• Communicate and escalate incidents effectively.
• Support training efforts and facilitation of knowledge transfer.

Skills

IT support

Incident Management

Problem Management

ITIL

ServiceNow ITSM

IT Operational technologies

People coordination

Multi-tasking

Excellent communication skills

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Microsoft Exchange

Cisco

CompTIA

Job description

Inserso Corporation is seeking an Incident Management Analyst responsible for managing the Incident/Problem lifecycle. The ideal candidate will coordinate incident notifications, escalations, and reporting to stakeholders while working in a fast-paced 24x7 environment.

Requirements include an Associate Degree or equivalent experience, 5 years in IT support, and familiarity with ITIL practices. The role demands strong communication skills and the ability to troubleshoot complex IT incidents. A commitment to health and safety protocols, including COVID-19 vaccination requirements, is necessary.