245D Service Coordinator

Accra; Hopkins (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Work/Life Balance

PTO and self-care day

Mental health support

HSA & FSA plans

401(k) retirement plan

Medical, dental, vision

Job summary

Accra is seeking a Basic 245D Service Coordinator to manage participant-directed licensed services in Minnesota. You will meet with clients, set up services, monitor adherence, and explain DSP timecard processes while coordinating with designated representatives and county case managers.

The role requires staying current with Minnesota rules and collaborating with Accra staff to improve service delivery and outcomes for people with disabilities and the elderly.

Qualifications

• Bachelor-equivalent education in human services, education, or health, with direct care experience preferred.
• Alternative credentials acceptable with substantial direct care experience with disabilities or elderly.
• Multiple pathways exist to meet qualifications (degree, diploma, or training plus experience).
• Candidates should demonstrate knowledge of services for people with disabilities and the elderly in Minnesota.

Responsibilities

• Meet with and set up services for participants under Basic 245D licensing.
• Monitor ongoing services and explain Direct Support Staff employment and timecard processes.
• Determine Responsible Party and DSP competency; maintain communication with clients, representatives, and county case managers.
• Stay updated on policy changes and participate in relevant committees or meetings.

Education

Four-year degree in human services, education, or health

Two-year degree in human services, education, or health

Diploma in human services, education, or health

Minimum of 50 hours of education and training in human services

Job description

Description

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home.

We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work.

Why Work at Accra?

Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:

• Work/Life Balance: Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.

About This Role

The Basic 245D Service Coordinator is responsible for meeting with, setting up, and monitoring services for participant-directed Basic 245D licensed services offered, by Accra, through the State of Minnesota. The Service Coordinator provides customer service to participants which includes, but is not limited to, completing intake meetings, ongoing monitoring of services, explaining Direct Support Staff (DSP) employment and timecard processes, determining Responsible Party and DSP competency, and maintaining communication with the client, their designated representative(s), and county case manager. The Service Coordinator serves as a resource to other Accra employees about Basic 245D Services. The Service Coordinator is expected to stay abreast of current policies and changes to rules and regulations related to Basic 245D services, and to participate in committees and meetings to enhance their knowledge.

Requirements

Must meet one of the following requirements:

• Four- year degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children.
• Two-year degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children.
• Diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full- time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children.
• Minimum of 50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications listed above.

Additional Requirements

• Demonstrated knowledge of services needed by people with disabilities and the elderly in Minnesota.
• Demonstrated creativity, critical thinking, and problem-solving skills.
• Able to affect change and demonstrate positive leadership.
• Knowledge of federal and state statutes applicable to services for people with disabilities and the elderly in Minnesota.