24/7 Watch Operations Lead

CommIT Enterprises, Inc.; Kansas City (MO); On-site; USD 80,000 - 100,000; Full time

Job summary

CommIT Enterprises, Inc. seeks a Watch Team Supervisor in Kansas City, MO to lead a real-time monitoring team providing 24x7 incident response for enterprise networks. The role includes coordinating weekend coverage, guiding ITSM processes, and delivering executive briefings.

You will mentor analysts, ensure effective ticket handling, and develop performance metrics for continuous improvement in collaboration with client leadership.

Qualifications

• 5+ years in an operations role supporting watch teams.
• Experience with ITSM, incident response, and escalation processes.
• Familiar with ITIL v4 and security clearance requirements.

Responsibilities

• Lead a 24x7 watch team, ensuring continuous monitoring and rapid response.
• Coordinate weekend/shift coverage and provide training and mentorship.
• Manage incident lifecycle from detection to closure incl. post-incident reports.

Skills

ITIL familiarity

Cyber incident response

Leadership

Communication

Remedy/ticketing

Education

IAM Level I certs (CAP, CND, CS+, GSLC, Security+ CE, HCISPP)

Tools

BMC Remedy

SolarWinds

HP event management

SharePoint

Job description

CommIT Enterprises, Inc. seeks a Watch Team Supervisor in Kansas City, MO to lead a real-time monitoring team providing 24x7 incident response for enterprise networks. The role includes coordinating weekend coverage, guiding ITSM processes, and delivering executive briefings.

You will mentor analysts, ensure effective ticket handling, and develop performance metrics for continuous improvement in collaboration with client leadership.