NOC Analyst: Data Center & ITIL Operations Lead

Wits Solutions Inc; Kansas City (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Wits Solutions Inc. in Kansas City, MO is seeking a Network Operations Center Analyst to provide Tier I IT support in a 7x24x365 data center environment. You will respond to user issues, document actions, and escalate complex problems to senior staff while following ITIL-based processes.

The role requires strong communication skills, the ability to manage multiple tickets, and experience with Remedy ticketing. Knowledge of data center equipment and incident management is essential.

Qualifications

• Associate or Bachelor's degree in relevant IT field.
• Experience in providing technical support in a fast-paced environment.
• Strong communication and collaboration skills.
• Proven ability to work under time-sensitive deadlines and manage multiple tasks.

Responsibilities

• Provide Tier I IT support in a 7x24x365 data center environment.
• Manage incident and service request lifecycles including status updates and escalation as needed.
• Document issues and actions; communicate with customers and stakeholders.
• Perform ticket management using the Remedy system; ensure timely resolution.
• Maintain security logs and support DR exercises; assist in QA processes.

Skills

IT support

Data center operations

Incident management

Customer communication

Troubleshooting

ITIL awareness

Remedy knowledge

Education

Associate's degree in technology

Bachelor's degree in computer science

Tools

BMC Remedy

Job description

Wits Solutions Inc. in Kansas City, MO is seeking a Network Operations Center Analyst to provide Tier I IT support in a 7x24x365 data center environment. You will respond to user issues, document actions, and escalate complex problems to senior staff while following ITIL-based processes.

The role requires strong communication skills, the ability to manage multiple tickets, and experience with Remedy ticketing. Knowledge of data center equipment and incident management is essential.