24/7 Transportation Operations Specialist

Amazon; Indiana (PA); On-site; USD 7,300 - 10,000; Full time

Job summary

Amazon Dev Center India - Hyderabad is seeking a Trans Ops Specialist to facilitate information flow between carriers, hubs, and warehouses, resolving issues impacting customer experience and business continuity. The role covers inbound and outbound operations and requires data analysis, clear communication, and process improvements.

The ideal candidate will analyze trends, pull data from multiple databases, and work in a 24x7 environment to keep timelines and service levels intact.

Qualifications

• Bachelor's degree in a quantitative/technical field is required.
• Experience with Excel is required.

Responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Pull data from databases (Excel, Access, SQL) and perform ad hoc reporting.
• Develop and understand performance metrics to drive business results.
• Define business and functional requirements for Amazon technology teams that TOC uses.
• Quickly understand business impact of trends and make data-based decisions.
• Escalate issues and ensure resolutions are delivered to relevant owners and teams.
• Work within time constraints to meet critical business needs and measure activities.
• Exhibit excellent verbal and written communication to present weekly findings and variances in a review forum.
• Provide real-time customer experience by working in a 24x7 operating environment.

Skills

Excel

Communication

Education

Bachelor's degree in a quantitative/technical field

Tools

SQL

Job description

Amazon Dev Center India - Hyderabad is seeking a Trans Ops Specialist to facilitate information flow between carriers, hubs, and warehouses, resolving issues impacting customer experience and business continuity. The role covers inbound and outbound operations and requires data analysis, clear communication, and process improvements.

The ideal candidate will analyze trends, pull data from multiple databases, and work in a 24x7 environment to keep timelines and service levels intact.