24/7 Switchboard & Guest Services Operator

XANTERRA TRAVEL COLLECTION; Arizona; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free Grand Canyon National Park pass

On-site housing meals

Free laundry facility

Shift flexibility

Employee discounts

Job summary

Xanterra Travel Collection at Grand Canyon South Rim is seeking a Telephone Operator to professionally handle calls, alarms, and radio communications from a 24/7 switchboard. The role supports guest services in a fast-paced environment and requires a calm, professional demeanor across all shifts.

This full‑time, year‑round position offers benefits and opportunities for career growth within the Grand Canyon South Rim operations.

Qualifications

• Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
• Excellent verbal communications skills, and professional telephone etiquette.
• Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
• Ability to learn fire alarm systems, and ability to read fire alarm panels.
• Ability to effectively learn and utilize two-way radio communications and pagers.
• Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.

Responsibilities

• Continuously provide exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
• Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
• Provide Grand Canyon South Rim property information to callers following Switchboard policy and procedures.
• Use professional discretion when divulging information and activities to callers.
• Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
• Other duties as assigned.

Skills

Telephone switchboard

Radio communication

Customer service

Emergency response

Job description

Xanterra Travel Collection at Grand Canyon South Rim is seeking a Telephone Operator to professionally handle calls, alarms, and radio communications from a 24/7 switchboard. The role supports guest services in a fast-paced environment and requires a calm, professional demeanor across all shifts.

This full‑time, year‑round position offers benefits and opportunities for career growth within the Grand Canyon South Rim operations.