24/7 Guest Services & Switchboard Operator

Xanterra; Arizona; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Grand Canyon National Park pass

Dormitory-style housing

On-site meals

Free laundry facility

Shuttle service

401k with match

Employee discounts

Birthday paid day off

Job summary

Xanterra South Rim is seeking an attentive Telephone Operator to professionally handle calls, alarms, and radio communications through a 24/7 switchboard at the Grand Canyon Village.

The role offers full-time, year-round employment with benefits including medical, dental, vision, paid time off, and a 401k plan. Housing options and on-site amenities support a stable, guest-focused work environment.

Qualifications

• Excellent verbal communication skills and professional telephone etiquette.
• Ability to maintain a calm, professional demeanor in potentially stressful or emergency situations.
• Ability to learn fire alarm systems and read alarm panels.
• Ability to effectively learn and utilize two-way radio communications and pagers.

Responsibilities

• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
• Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
• Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
• Use professional discretion when divulging information and activities to callers.
• Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
• Other duties as assigned.

Skills

Verbal communication

Telephone etiquette

Calm under pressure

Emergency handling knowledge

Job description

Xanterra South Rim is seeking an attentive Telephone Operator to professionally handle calls, alarms, and radio communications through a 24/7 switchboard at the Grand Canyon Village.

The role offers full-time, year-round employment with benefits including medical, dental, vision, paid time off, and a 401k plan. Housing options and on-site amenities support a stable, guest-focused work environment.