Telephone Operator - Grand Canyon South Rim

Xanterra; Arizona; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Grand Canyon National Park pass

Dormitory-style housing

On-site meals

Free laundry facility

Shuttle service

401k with match

Employee discounts

Birthday paid day off

Job summary

Xanterra South Rim is seeking an attentive Telephone Operator to professionally handle calls, alarms, and radio communications through a 24/7 switchboard at the Grand Canyon Village.

The role offers full-time, year-round employment with benefits including medical, dental, vision, paid time off, and a 401k plan. Housing options and on-site amenities support a stable, guest-focused work environment.

Qualifications

• Excellent verbal communication skills and professional telephone etiquette.
• Ability to maintain a calm, professional demeanor in potentially stressful or emergency situations.
• Ability to learn fire alarm systems and read alarm panels.
• Ability to effectively learn and utilize two-way radio communications and pagers.

Responsibilities

• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
• Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
• Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
• Use professional discretion when divulging information and activities to callers.
• Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
• Other duties as assigned.

Skills

Verbal communication

Telephone etiquette

Calm under pressure

Emergency handling knowledge

Job description

Overview

Live. Work. Explore. as a part of our Security team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Telephone Operator to Live. Work. Explore. at the South Rim of the Grand Canyon!

Job Summary:

Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7.

The Details:

• Position Type: Full-Time, Year-Round
• Pay: $16.15 per hour
• Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
• Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
• Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
• Use professional discretion when divulging information and activities to callers.
• Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
• Other duties as assigned.

Qualifications

• Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
• Excellent verbal communications skills, and professional telephone etiquette.
• Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
• Ability to learn fire alarm systems, and ability to read fire alarm panels.
• Ability to effectively learn and utilize two-way radio communications and pagers.
• Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.

Physical Requirements include:

Constantly: Sit

Frequently: Handle, reach, bend

Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.