24/7 Site Operations Leader — Homeless Services

Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and dental plans

3 weeks vacation + 12 holidays

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts (FSAs)

Legal/personal support resources

Job summary

Bowery Residents' Committee seeks a Site Coordinator to lead the program’s 24-hour operations, ensuring a safe, client-centered environment for adults experiencing homelessness across NYC shelters. You will supervise frontline staff, coordinate daily activities, and uphold agency and regulatory standards.

The role emphasizes staff development, cross-functional collaboration, and incident response, including after-hours support and emergencies to ensure continuous, high-quality services.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and relevant experience may be considered in lieu of a degree.
• Minimum of three (3) years of experience in social services, including supervisory or management responsibilities.
• CPR certification or willingness to obtain certification upon hire.
• Strong leadership, coaching, organizational, communication, conflict resolution, and interpersonal skills.
• Strong computer proficiency and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide overall leadership, supervision, and support to the program's 24-hour Operations team, including Shift Supervisors, Community Technicians, and other frontline staff.
• Recruit, hire, onboard, supervise, coach, train, and develop frontline staff and ensure performance expectations are met.
• Ensure Supervisors train and develop Community Technicians across posts to support workforce flexibility.
• Oversee daily residential and operational activities to maintain a safe, structured, client-centered environment.
• Ensure staffing coverage across shifts and provide after-hours operational support per on-call procedures.
• Conduct regular observations, audits, and quality assurance reviews to evaluate staff performance and compliance.
• Ensure compliance with DHS requirements, fire safety standards, and applicable regulations.
• Oversee incident reports, logs, inventory, and other reports; coordinate purchasing needs as appropriate.
• Collaborate with clinical, facilities, administrative, and operations staff to support coordinated service delivery.
• Engage with clients through case conferences, dorm meetings, and client groups as appropriate.
• Respond to emergencies and provide operational leadership and First Aid/CPR assistance as needed.
• Perform other related duties as assigned.

Skills

Leadership

Coaching

Organizational

Communication

Conflict resolution

Interpersonal

Multitasking

CPR certification

Staff development

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Bowery Residents' Committee seeks a Site Coordinator to lead the program’s 24-hour operations, ensuring a safe, client-centered environment for adults experiencing homelessness across NYC shelters. You will supervise frontline staff, coordinate daily activities, and uphold agency and regulatory standards.

The role emphasizes staff development, cross-functional collaboration, and incident response, including after-hours support and emergencies to ensure continuous, high-quality services.