24/7 Shelter Care Coordinator

Shelter House, Inc; Alexandria (VA); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Paid Holidays

Floating Holidays

Birthday Off

Team Building Events

Job summary

Shelter House, Inc. is seeking a Residential Coordinator in Alexandria, VA to provide 24-hour awake coverage and supervision at our 50-bed Kennedy Emergency Shelter. The role delivers crisis intervention, front desk operations, and essential support to clients and staff.

You will work with Case Managers to implement client service plans, maintain logs, and ensure safe, dignified shelter operations while following agency policies and emergency procedures.

Responsibilities

• Ensure the safe functioning of the shelter and maintain a safe and supportive environment for clients
• Monitor visitor check-in, front desk calls, and general inquiries
• Perform regular rounds and monitor the interior and exterior of the building and surrounding grounds
• Maintain the daily shelter log by documenting client interactions, incidents, and other significant events
• Work closely with Case Managers to support and reinforce client service plans and maintain ongoing communication regarding client progress
• Complete thorough shift exchanges with incoming and outgoing staff to maintain consistency and continuity of services
• Ensure shelter documentation is completed accurately and in accordance with agency policies and best practices
• Assess and respond to the basic needs of shelter clients while on shift, including distributing household items, toiletries, linens, and other supplies as needed
• Perform residential cleaning duties, including light touch-ups and washing shelter linens
• Organize and restock household supplies, toiletries, linens, towels, and donations
• Perform unit inspections as required
• Maintain the dignity, privacy, and confidentiality of all clients throughout service delivery
• Maintain current knowledge of and ability to follow emergency procedures, including building evacuations, health emergencies, and safety protocols
• Accept donations and provide support for volunteer programs and shelter events
• Participate in staff meetings and trainings as directed
• Ensure compliance with agency policies, procedures, and best practices
• Proficiently utilize Microsoft applications as part of day-to-day work responsibilities
• Serve as essential emergency personnel and report to work as scheduled during inclement weather and other emergency circumstances
• Exemplify Shelter House's core values (iC.A.R.E.): Inclusivity, Collaboration, Accountability, Respect, and Empowerment
• Perform other duties as necessary to support the program and agency

Job description

Shelter House, Inc. is seeking a Residential Coordinator in Alexandria, VA to provide 24-hour awake coverage and supervision at our 50-bed Kennedy Emergency Shelter. The role delivers crisis intervention, front desk operations, and essential support to clients and staff.

You will work with Case Managers to implement client service plans, maintain logs, and ensure safe, dignified shelter operations while following agency policies and emergency procedures.