On-Call 24/7 Shelter Residential Coordinator

Shelter House, Inc; Alexandria (VA); Sur place; USD 28 000 - 33 000; Plein temps

Résumé du poste

Shelter House in Alexandria, VA is seeking a Residential Coordinator to provide essential 24-hour awake coverage for a 50-bed shelter and supervise staff. You will be the first point of contact for client needs and support, ensuring safety and a positive living environment.

The role requires crisis intervention, strong communication, and close collaboration with case managers to support service plans. Evening/weekend availability and CPR/First Aid certification are preferred, with a commitment

Qualifications

• A high school diploma or GED is required.
• 2+ years of experience in human services (homelessness, mental health, domestic violence etc.)
• Ability to build strong working relationships with clients and team members.
• Strong verbal and written communication skills.
• Willingness to work evenings and weekends when needed.

Responsabilités

• Ensure the safe functioning of the shelter and maintain a safe environment for clients. Monitor visitor check-in and front desk calls and inquiries.
• Perform rounds and monitor the outside and inside of the building grounds.
• Update the daily log by documenting all interactions with clients and any other significant events in the shelter.
• Work closely with case managers to support and reinforce the client's service plan and maintain ongoing communication regarding client progress.
• Complete efficient shift exchange with incoming/outgoing staff and report on the day's activities in order to maintain consistency throughout the day.
• Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice.
• Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed.
• Perform residential cleaning, including light touch-ups and washing shelter linens.
• Organize and restock household supplies, toiletries, linens, towels, and donations.
• Perform unit inspections.
• Maintain the dignity and confidentiality of all clients during service delivery.
• Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management.
• Accept donations and support volunteer programs and events in the shelter.
• Participate in staff meetings and staff training as directed.
• Ensure compliance with all agency policies and best practices.
• Proficiently utilize Microsoft Suites applications as a part of day-to-day work requirements.
• Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc)
• Proficiently utilize Microsoft products as a part of day-to-day work requirements
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Perform other duties deemed necessary to support the program and agency

Connaissances

Communication

Relationship building

Microsoft Office

Crisis intervention

Written communication

Formation

High school diploma or GED

Bachelor's degree in human services

Outils

Microsoft Office Suite

Description du poste

Shelter House in Alexandria, VA is seeking a Residential Coordinator to provide essential 24-hour awake coverage for a 50-bed shelter and supervise staff. You will be the first point of contact for client needs and support, ensuring safety and a positive living environment.

The role requires crisis intervention, strong communication, and close collaboration with case managers to support service plans. Evening/weekend availability and CPR/First Aid certification are preferred, with a commitment