24/7 Security Intervention Lead

Allied Universal; Richardson (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

AD&D

Eight holidays

Sick days

Personal days

Vacation accrual

Job summary

Allied Universal is seeking a Security Intervention Specialist Lead for the Monitoring and Response Center (MaRC). The Lead will monitor assigned customers, document activity, contact support systems during emergencies, and provide leadership to all operators on their shift.

This 24/7 role requires calm under pressure, strong communication, and the ability to meet or exceed goals in a fast-paced environment. On-site opportunity with a global security technology provider.

Qualifications

• High school diploma or GED is required.
• Must be able to obtain a TOPS Alarm System Monitoring License during training.
• Minimum 2 years in law enforcement, security, military, or customer service call center.
• Ability to stay calm under stress and communicate during emergencies.
• Willing to work overtime as needed.
• Proficient with Excel, Outlook and Teams.

Responsibilities

• Provide coaching and feedback to operators; identify training needs.
• Answer questions and interpret data for verification.
• Investigate and resolve inquiries needing supervisory intervention.
• Respond to customer inquiries and monitor alarm systems.
• Compile and review daily/weekly reports to ensure quality and productivity.
• Collaborate with other departments to meet goals.
• Maintain knowledge of company policies and suggest improvements.
• Assist with new site development including forms, maps, and routes.
• Complete incident reports.

Skills

Calm under pressure

Strong communication

Team leadership

Education

High school diploma or GED

Tools

Excel

Outlook

Microsoft Teams

TOPS Alarm License

Job description

Allied Universal is seeking a Security Intervention Specialist Lead for the Monitoring and Response Center (MaRC). The Lead will monitor assigned customers, document activity, contact support systems during emergencies, and provide leadership to all operators on their shift.

This 24/7 role requires calm under pressure, strong communication, and the ability to meet or exceed goals in a fast-paced environment. On-site opportunity with a global security technology provider.