24/7 Security Dispatch & Surveillance Operator

Encore Boston Harbor; Everett (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Wynn Resorts' Encore Boston Harbor in Everett, MA is seeking a Security Control Center Dispatcher to monitor non-gaming cameras and alarms, dispatch security and GEU, and coordinate emergency responses in a 24/7 operations center.

The role requires English fluency, high school diploma, Massachusetts Gaming Commission license, CPR/AED/First Aid, and the ability to handle multiple priorities under pressure while maintaining confidentiality.

Qualifications

• English fluency required.
• General computer skills and basic knowledge of Microsoft Office.
• Experience operating CCTV and radio equipment is a plus.

Responsibilities

• Monitor cameras and alarms across the property.
• Dispatch Security and GEU as needed.
• Log all radio and telephone calls and maintain records.
• Coordinate Emergency Services during incidents.
• Maintain confidential handling of property-related issues.

Skills

English fluency

Computer skills

Microsoft Office

Education

High school diploma or equivalent

Tools

CCTV operation

Radio equipment

Job description

Wynn Resorts' Encore Boston Harbor in Everett, MA is seeking a Security Control Center Dispatcher to monitor non-gaming cameras and alarms, dispatch security and GEU, and coordinate emergency responses in a 24/7 operations center.

The role requires English fluency, high school diploma, Massachusetts Gaming Commission license, CPR/AED/First Aid, and the ability to handle multiple priorities under pressure while maintaining confidentiality.