24/7 Public Safety Dispatcher & Call Taker

Summit County Munis Self‑Service Portal; Ohio; On-site; USD 60,000 - 75,000; Full time

Job summary

Summit Emergency Communications Center in Tallmadge, OH is seeking 911 Telecommunicators to perform call taking and dispatch duties for police, fire, and EMS. Work under general supervision in a high-pressure environment.

Candidates must meet extensive qualifications, including data entry, ability to work all shifts, and successful completion of background and training. Starting pay is $29.68/hour with opportunities for higher rates for experienced applicants.

Qualifications

• Must be at least 18 years or older.

Responsibilities

• Dispatch police, fire, and EMS.
• Monitor rapidly changing data to ensure first responder safety and swift, accurate dispatch of information.
• Memorize and recall complex codes and protocol, based on policy and procedures.
• Maintain a calm and controlled demeanor.
• Assess and appropriately respond to a caller’s emotional state.
• Evaluate and prioritize calls based on urgency.
• Determine the correct jurisdiction requiring services.
• Dispatch appropriate law, fire or emergency personnel and equipment.
• Respond to requests from emergency response personnel.
• Operate all ancillary warning equipment.
• Record the nature and source of incoming and outgoing radio and telephone messages.
• Study and maintain familiarity with major roads, streets, industrial plants, and other critical infrastructure.
• Monitor multiple public safety radio frequencies.
• Report the need for radio and/or communications equipment repairs.
• Receive and transmit telephone and radio emergency calls, as well as non-emergency calls and complaints or inquiries from the public.

Skills

Customer interaction

Data entry

Critical thinking

Memorization

Multitasking

Computer skills

Shift work

Overtime readiness

Calm under pressure

Tools

CAD

ANI/ALI

AVL

Job description

Summit Emergency Communications Center in Tallmadge, OH is seeking 911 Telecommunicators to perform call taking and dispatch duties for police, fire, and EMS. Work under general supervision in a high-pressure environment.

Candidates must meet extensive qualifications, including data entry, ability to work all shifts, and successful completion of background and training. Starting pay is $29.68/hour with opportunities for higher rates for experienced applicants.