24/7 Production Operations Lead — Platform Reliability

Inadev; Reston (VA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Inadev is seeking a Production Lead to manage operational readiness and day-to-day production support coordination for a federal-facing platform in Reston, VA. The role focuses on establishing 24/7 processes, incident response, and service management, ensuring reliability and compliance with federal standards.

Responsibilities include leading incident coordination across ops, DevSecOps, engineering, and security; defining runbooks, dashboards, and SLAs; supporting deployments and post-release

Qualifications

• 7+ years of IT operations, production support, service delivery, DevSecOps, or infrastructure operations experience.
• Experience coordinating incident management, change management, release support, monitoring, and escalation processes.
• Experience leading operational readiness for enterprise systems or mission-critical platforms.
• Strong communication, coordination, troubleshooting, and stakeholder-management skills.
• Familiarity with ITSM tools, dashboards, runbooks, SLAs, and operational reporting.
• Bachelor's degree in information systems, computer science, engineering, or a related field.

Responsibilities

• Lead operational readiness planning, service management processes, and 24/7 support coordination.
• Coordinate incident, problem, change, release, and escalation activities across operations, DevSecOps, engineering, security, and support teams.
• Define and track operational metrics, SLAs, runbooks, dashboards, handoff procedures, and support documentation.
• Support production deployment planning, monitoring readiness, rollback planning, and post-release stabilization.
• Drive root-cause analysis, corrective actions, continuous improvement, and operational risk reduction.
• Partner with client stakeholders and program leadership to communicate operational status, incidents, risks, and readiness.
• Ensure operational practices align with security, compliance, continuity, and federal reporting requirements.
• Use AI-assisted operations tools to support incident analysis, runbook drafting, trend detection, and status reporting.

Skills

Stakeholder management

Incident coordination

Operational troubleshooting

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in information systems / computer science / engineering

Tools

ITSM tools

Dashboards / Runbooks

SLAs / operational reporting

AWS monitoring / CI/CD

Job description

Inadev is seeking a Production Lead to manage operational readiness and day-to-day production support coordination for a federal-facing platform in Reston, VA. The role focuses on establishing 24/7 processes, incident response, and service management, ensuring reliability and compliance with federal standards.

Responsibilities include leading incident coordination across ops, DevSecOps, engineering, and security; defining runbooks, dashboards, and SLAs; supporting deployments and post-release