24/7 IT Operations Lead — Hybrid (Reston/DC)

Inadev; Reston (VA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Inadev in Reston, VA is seeking an Operations Lead to oversee operational readiness and day-to-day production support for the platform. The role coordinates incident response, service management, and 24/7 coverage to ensure reliability and federal compliance.

You will define metrics, runbooks, and dashboards, while guiding post-release stabilization and continuous improvement. A hybrid schedule and strong communication with federal stakeholders are essential.

Qualifications

• 7+ years of IT operations, production support, service delivery, DevSecOps, or infrastructure operations experience.
• Experience coordinating incident management, change management, release support, monitoring, and escalation processes.
• Bachelor's degree in information systems, computer science, engineering, or a related field.

Responsibilities

• Lead operational readiness planning, service management processes, and 24/7 support coordination.
• Coordinate incident, problem, change, release, and escalation activities across operations, DevSecOps, engineering, security, and support teams.
• Define and track operational metrics, SLAs, runbooks, dashboards, handoff procedures, and support documentation.
• Support production deployment planning, monitoring readiness, rollback planning, and post-release stabilization.
• Drive root-cause analysis, corrective actions, continuous improvement, and operational risk reduction.
• Partner with client stakeholders and program leadership to communicate operational status, incidents, risks, and readiness.
• Ensure operational practices align with security, compliance, continuity, and federal reporting requirements.
• Use AI-assisted operations tools to support incident analysis, runbook drafting, trend detection, and status reporting.

Skills

IT operations experience

Incident management

Stakeholder management

Communication skills

Self-start

Education

Bachelor's degree in information systems/CS/engineering

Tools

ITSM tools

Dashboards

CI/CD

Job description

Inadev in Reston, VA is seeking an Operations Lead to oversee operational readiness and day-to-day production support for the platform. The role coordinates incident response, service management, and 24/7 coverage to ensure reliability and federal compliance.

You will define metrics, runbooks, and dashboards, while guiding post-release stabilization and continuous improvement. A hybrid schedule and strong communication with federal stakeholders are essential.