Operations Lead

Inadev; Reston (VA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Inadev in Reston, VA is seeking an Operations Lead to oversee operational readiness and day-to-day production support for the platform. The role coordinates incident response, service management, and 24/7 coverage to ensure reliability and federal compliance.

You will define metrics, runbooks, and dashboards, while guiding post-release stabilization and continuous improvement. A hybrid schedule and strong communication with federal stakeholders are essential.

Qualifications

• 7+ years of IT operations, production support, service delivery, DevSecOps, or infrastructure operations experience.
• Experience coordinating incident management, change management, release support, monitoring, and escalation processes.
• Bachelor's degree in information systems, computer science, engineering, or a related field.

Responsibilities

• Lead operational readiness planning, service management processes, and 24/7 support coordination.
• Coordinate incident, problem, change, release, and escalation activities across operations, DevSecOps, engineering, security, and support teams.
• Define and track operational metrics, SLAs, runbooks, dashboards, handoff procedures, and support documentation.
• Support production deployment planning, monitoring readiness, rollback planning, and post-release stabilization.
• Drive root-cause analysis, corrective actions, continuous improvement, and operational risk reduction.
• Partner with client stakeholders and program leadership to communicate operational status, incidents, risks, and readiness.
• Ensure operational practices align with security, compliance, continuity, and federal reporting requirements.
• Use AI-assisted operations tools to support incident analysis, runbook drafting, trend detection, and status reporting.

Skills

IT operations experience

Incident management

Stakeholder management

Communication skills

Self-start

Education

Bachelor's degree in information systems/CS/engineering

Tools

ITSM tools

Dashboards

CI/CD

Job description

Description

Position Summary:

The Operations Lead manages operational readiness and day-to-day production support coordination for the platform. You will help establish 24/7 operational processes, coordinate incident response and service management activities, and ensure the platform is supportable, reliable, and aligned with federal operational expectations.

Key Responsibilities:

• Lead operational readiness planning, service management processes, and 24/7 support coordination
• Coordinate incident, problem, change, release, and escalation activities across operations, DevSecOps, engineering, security, and support teams
• Define and track operational metrics, SLAs, runbooks, dashboards, handoff procedures, and support documentation
• Support production deployment planning, monitoring readiness, rollback planning, and post-release stabilization
• Drive root-cause analysis, corrective actions, continuous improvement, and operational risk reduction
• Partner with client stakeholders and program leadership to communicate operational status, incidents, risks, and readiness
• Ensure operational practices align with security, compliance, continuity, and federal reporting requirements
• Use AI-assisted operations tools to support incident analysis, runbook drafting, trend detection, and status reporting

PHYSICAL DEMANDS:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

INTEGRITY AND COMPLIANCE NOTICE:

All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities.

For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations.

Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards.

Requirements

Non-Technical Requirements:

• Must be a U.S. Citizen.
• Must be willing to work a HYBRID Schedule (2 Days) in Reston, VA & client locations in the Washington D.C. area as required.
• Ability to pass a 7-year background check and obtain/maintain a U.S. Government Clearance
• Strong communication and presentation skills.
• Must be able to prioritize and self-start.
• Must be adaptable/flexible as priorities shift.
• Must be enthusiastic and have passion for learning and constant improvement.
• Must be open to collaboration, feedback and client asks.
• Must enjoy working with a vibrant team of outgoing personalities.

Required Qualifications:

• 7+ years of IT operations, production support, service delivery, DevSecOps, or infrastructure operations experience
• Experience coordinating incident management, change management, release support, monitoring, and escalation processes
• Experience leading operational readiness for enterprise systems or mission-critical platforms
• Strong communication, coordination, troubleshooting, and stakeholder-management skills
• Familiarity with ITSM tools, dashboards, runbooks, SLAs, and operational reporting
• Bachelor's degree in information systems, computer science, engineering, or a related field

Preferred Qualifications:

• Federal IT modernization, 24/7 operations, or financial-regulatory production support experience
• ITIL, AWS, DevOps, SRE, or cybersecurity certification
• Experience with AWS monitoring, logging, automation, CI/CD, or cloud operations practices
• Familiarity with AI-assisted incident analysis, operations reporting, knowledge management, or automation tools