24/7 Patient Care Contact Center Specialist

SupportFinity™; Virginia (MN); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

Paid time off

Job summary

UVA Health in Charlottesville seeks an entry-level Contact Center agent to support patients, families, and providers. You will handle calls, screen needs, and use the EMR and paging systems to route information accurately.

This role emphasizes compassionate service, accurate data entry, and teamwork within a mission-driven academic medical center. Starting pay is $17.50 per hour, with a sign-on bonus and comprehensive benefits.

Qualifications

• Education: High School Graduate or Equivalent.
• Experience: 1 year of customer service or call center preferred.
• Licensure: None required.

Responsibilities

• Answers calls from external and internal sources.
• Data entry of patient/provider information into EMR.
• Responds to inquiries using customer service skills and de-escalation when needed.
• Other duties may be assigned.

Skills

Customer service

Data entry

Communication

De-escalation

Education

High School Diploma

Tools

Epic EMR

Paging system

Database lookup

Job description

UVA Health in Charlottesville seeks an entry-level Contact Center agent to support patients, families, and providers. You will handle calls, screen needs, and use the EMR and paging systems to route information accurately.

This role emphasizes compassionate service, accurate data entry, and teamwork within a mission-driven academic medical center. Starting pay is $17.50 per hour, with a sign-on bonus and comprehensive benefits.