24/7 NOC Helpdesk Specialist — Secret Clearance

s2-gov; Colorado Springs (CO); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

S2Technologies is seeking a Customer Support Specialist to join our 24x7 NOC in Fort Carson, CO. You will handle helpdesk inquiries, perform Tier I/II diagnostics, and escalate issues with clear documentation and timely communication.

Ideal candidates have 1–2 years in helpdesk support, basic networking, and the ability to work in a fast-paced, on-site environment, including shift rotations. A HS diploma is required, and familiarity with Windows OS and Office products is preferred.

Qualifikationen

• 1–2 years of Helpdesk Support experience.
• Basic networking knowledge and Windows OS familiarity.
• Experience supporting 24x7 critical operations.
• Adherence to SOPs and site policies.
• Real-time troubleshooting via phone, email, and chat.

Aufgaben

• Provide Tier 0/1 Helpdesk support for multiple systems.
• Monitor and diagnose hardware/software in a 24x7 NOC.
• Document all customer contacts with issue history in ticketing system.
• Escalate issues with clear communication to Tier 2 when needed.

Kenntnisse

Helpdesk support

Networking basics

Windows OS basics

Communication

Troubleshooting

24x7 NOC awareness

Ausbildung

HS Diploma

Tools

Ticketing system

Diagnostic tools

Jobbeschreibung

S2Technologies is seeking a Customer Support Specialist to join our 24x7 NOC in Fort Carson, CO. You will handle helpdesk inquiries, perform Tier I/II diagnostics, and escalate issues with clear documentation and timely communication.

Ideal candidates have 1–2 years in helpdesk support, basic networking, and the ability to work in a fast-paced, on-site environment, including shift rotations. A HS diploma is required, and familiarity with Windows OS and Office products is preferred.