Operations Watch Specialist

Leidos; Camp Springs (MD); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos is seeking an Operations Watch Specialist to deliver vital technical oversight with around-the-clock monitoring of both unclassified and classified networks. You will be part of the 24x7 watch team at Joint Base Andrews, supporting senior leadership across HAF, AFDW, OSD, and NMCC.

Responsibilities include monitoring WAN status, incident management, and proactive problem reporting. Requires DoD clearance, IAT2, and 2+ years in network operations; candidates must be able to work a

Qualifications

• Bachelor’s degree required or equivalent experience.
• 2+ years of related experience; additional years accepted in lieu of degree.
• DoD Secret clearance with ability to obtain Top Secret in future.
• DoD 8570 IAT2 certification such as CompTIA Sec+.
• 2+ years’ experience with switches and routers.
• Experience with Cisco Prime or other network monitoring systems.
• Experience using system monitoring tools (SolarWinds, SCOM).
• Experience writing strong technical support/triage documentation.
• Experience triaging system events and incident management.
• Able to work in live 24x7 operation.

Responsibilities

• Monitor and manage status of Wide Area Network.
• Receive and manage connectivity support calls; perform incident management.
• Provide proactive problem management and customer reporting.
• Escalate unresolved issues to Tier 3 for advanced troubleshooting.
• Perform advanced log analysis for threat-hunting and remediation.
• Triage critical network alerts and coordinate incident response with CFP and technicians.
• Maintain enterprise situational awareness using monitoring suites.

Skills

DoD Secret clearance

IAT2 certification

Switches & routers

Cisco Prime

SolarWinds

SCOM

Technical documentation

24x7 operation readiness

Education

Bachelor’s degree

Tools

SolarWinds

SCOM

Remedy (ITSM)

Job description

The Leidos Digital sector has an opportunity for a _ Operations Watch Specialist _ (Ops Watch) supporting Air Force users in the National Capital Region (AFNCR).

The Leidos Digital Sector is focused on digital modernization services such as enterprise IT solutions, cloud migrations, cybersecurity, analytics, SecDevOps, digital experience monitoring, and AI-enabled operations.

The Ops Watch team is a 24/7/365 manned function, this position is Day hours 6:00am - 2:30pm Sunday - Thursday.

Summary

The Operations Watch Specialist delivers vital technical oversight and uninterrupted, around-the clock monitoring across both unclassified (NIPRNet) and classified (SIPRNet) networks. Operating as a critical team member, 24/7/365 manned watch team, the specialist is assigned to the high-tempo swing shift (0600-1430, Sunday - Thursday) at Joint Base Andrews. This role is essential to maintaining zero-fail communications and operational readiness for senior leaders across Headquarters Air Force (HAF), the Air Force District of Washington (AFDW), the Office of the Secretary of Defense (OSD), the Joint Chiefs of Staff, and the National Military Command Center (NMCC).

Primary Responsibilities:

• Responsible for monitoring and managing the status of the Wide Area
• Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using a suite of automation tools and working with long haul carriers.
• Provides proactive problem management and customer reporting.
• Service issues that cannot be resolved by Tiers 1 and 2 support are escalated to internal Tier 3 support for advanced troubleshooting and resolution.
• Acting as a primary line of defense, the specialist performs advanced log analysis to support proactive threat-hunting and incident remediation.
• Responsible for triaging critical network alerts, managing system outages before they disrupt end-users, and coordinating immediate incident response with the Communications Focal Point (CFP), key mission partners, and local technicians.
• Additionally, the specialist maintains total enterprise situational awareness by utilizing and continuously improving network monitoring suites to ensure maximum environmental uptime.

Basic Qualifications:

• Bachelor’s degree with a minimum of 2+ years of related experience.
• Additional years of relevant experience may be accepted in lieu of a degree.
• Currently possess a DoD Secret security clearance with the ability to obtain a Top Secret in the future.
• Currently possess a minimum DOD_8570 IAT2 certification for example a CompTIA Sec+ certification.
• 2+ years’ experience with switches and routers.
• Experience with Cisco Prime or other network monitoring systems.
• Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.
• Experience writing strong technical support/triage documentation.
• Experience reviewing system events and performing triage to determine impact and urgency.
• Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.
• Ability to work in a live 24x7 operation.

Preferred Qualifications:

• CCENT or CCNA Certifications.
• Experience tuning system monitoring tools such as SolarWinds and SCOM.
• Experience working with ITSM tools, especially Remedy.
• Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP).
• Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB)- Knowledge of Air Force, Pentagon, and/or AFNCR.

Pay Range:

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.