24/7 Network Operations Center Technician

SNIPEBRIDGE; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

SNIPEBRIDGE is seeking a Network Operations Center Technician to monitor network, server, and facility alerts in a 24/7 environment. You will triage incidents, document actions, and coordinate escalation to keep services available and customers informed.

Ideal candidates have 2+ years of network operations experience, knowledge of TCP/IP and DNS, and familiarity with monitoring and ticketing platforms. Certifications like CCNA or ITIL are preferred, with strong communication and documentation

Qualifications

• Associate degree in Information Technology, Networking, or a related field, or equivalent practical experience.
• 2+ years of network operations, technical support, data center, telecom, or systems administration experience.
• Working knowledge of TCP/IP, DNS, routing, switching, monitoring, and common network troubleshooting methods.
• Experience with ticketing, monitoring, and incident-management platforms.
• CCNA, Network+, ITIL Foundation, or comparable certification preferred.
• Calm, clear communication and disciplined documentation during high-priority incidents.

Responsibilities

• Monitor network, server, environmental, and facility alerts through centralized monitoring platforms.
• Triage incidents, perform first-line diagnostics, and escalate based on severity and established procedures.
• Track tickets, event timelines, actions, handoffs, and resolution details with accuracy.
• Support basic network and systems tasks, including connectivity checks, port validation, and remote-hands coordination.
• Communicate service status and incident updates to internal teams, vendors, and authorized customers.
• Follow change-management, access-control, security, and incident-response procedures.
• Maintain shift logs, dashboards, knowledge articles, and operating documentation.
• Participate in post-incident reviews and recommend improvements to monitoring and response workflows.

Skills

Networking knowledge

Network monitoring

Incident management

Documentation

Education

Associate degree in IT/ Networking

Tools

Ticketing systems

Monitoring platforms

Job description

SNIPEBRIDGE is seeking a Network Operations Center Technician to monitor network, server, and facility alerts in a 24/7 environment. You will triage incidents, document actions, and coordinate escalation to keep services available and customers informed.

Ideal candidates have 2+ years of network operations experience, knowledge of TCP/IP and DNS, and familiarity with monitoring and ticketing platforms. Certifications like CCNA or ITIL are preferred, with strong communication and documentation