24/7 NEMT Dispatcher & CSR — Make Every Ride Count

QTS OF ARIZONA LLC

Phoenix (AZ)

On-site

USD 19,000 - 25,000

Full time

6 days ago

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Job summary

QTS OF ARIZONA LLC in Phoenix is seeking a Dispatcher/CSR to connect dialysis patients with rides and to assist with scheduling. You will handle high-volume calls, dispatch drivers, and manage real-time route adjustments with empathy and professionalism.

Training on MediRoutes will be provided; you should be comfortable with email and basic computer tasks. A High School Diploma or GED and the ability to pass a background check are required; shifts include evenings, weekends, and holidays because

Qualifications

High School Diploma or GED required
Candidate must successfully pass a criminal background check

Responsibilities

Answer high-volume inbound and outbound calls from clients, customers, and drivers — giving each your full attention
Dispatch drivers and manage real-time route adjustments to keep trips on schedule
Monitor driver departure times, destinations, and expected returns
Assist drivers with scheduling issues or last-minute changes requested by clients
Log incidents, no-shows, and client concerns accurately and promptly
Communicate with clients with empathy, professionalism, and a service-first mindset
Review daily schedules and trip reconciliation; flag system or performance issues to leadership