24/7 Naval Communications Watch Operator

Stratascorp LLC; Pensacola (FL); On-site; USD 67,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with company match

Paid time off

FSA & HSA accounts

Disability and income protection

Job summary

StratasCorp seeks a Watch Operator for Pensacola, FL to provide 24x7x365 maintenance and support for enterprise communications and networks used by Navy ships and units worldwide.

Responsibilities include monitoring, troubleshooting, and coordinating resolution of network and messaging issues, supervising junior staff, and ensuring secure, timely processing of naval messages while maintaining documentation and shift readiness.

Qualifications

• High school diploma or equivalent.
• Security+ or equivalent DoD-approved certification.
• IAT Level II certification per DoD requirements.
• Active Secret security clearance.
• Experience supporting enterprise networks, communications systems, or IT service environments.
• Experience troubleshooting network, email, user-access, and communications issues.
• Experience providing end-user support via phone, email, and remote access.
• Experience in a 24x7 operational environment with shift work, weekends, and holidays.
• Ability to document, track, and resolve technical issues using a ticketing system.
• Ability to supervise junior personnel.

Responsibilities

• Provide 24x7x365 watch support for Navy fleet communications and network services.
• Monitor and maintain naval message traffic, email, and other communications.
• Perform quality control of messages and ensure accurate processing.
• Monitor DMDS, C2OIX, and related messaging systems.
• Supervise configuration, maintenance, troubleshooting, and operational support.
• Maintain Remedy tickets and documentation for work orders.

Skills

24x7 watch support

Network troubleshooting

End-user support

Security+ certification

IAT Level II

Documentation

Windows/AD basics

Education

IAT Level II certification

Security+ certification

Active Secret security clearance

Tools

Remedy

SolarWinds

Microsoft Exchange

LDAP

Active Directory

Job description

StratasCorp seeks a Watch Operator for Pensacola, FL to provide 24x7x365 maintenance and support for enterprise communications and networks used by Navy ships and units worldwide.

Responsibilities include monitoring, troubleshooting, and coordinating resolution of network and messaging issues, supervising junior staff, and ensuring secure, timely processing of naval messages while maintaining documentation and shift readiness.