Watch Supervisor

StratasCorp Technologies; Wahiawa (HI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

24x7 on-site support

Job summary

A specialist defense contractor is seeking a PR Watch Operator in Wahiawa, Hawaii. The role involves maintaining communications for approximately 160 ships, ensuring quality control on naval messages, and performing troubleshooting across various IT systems. Candidates must have a Top Secret clearance, IAT Level II certification, and be able to work on-site daily. This position requires effective management of configurations, maintenance, and client issue resolution within a fast-paced naval environment.

Qualifications

• Top Secret clearance required.
• Experience in IT systems maintenance and troubleshooting.
• E-Verify identification and employment eligibility.
• Capable of working independently on IT system deployment, maintenance, and troubleshooting.
• Familiar with legacy systems and secure network operations.

Responsibilities

• Maintain 24x7 communication support for ships worldwide.
• Perform quality control of naval message traffic.
• Supervise and troubleshoot DMDS configurations.
• Monitor and resolve Outlook and email access issues.
• Verify SolarWinds and provide fleet impact analyses to government.
• Supervise NGW satellite transport support for ~100 MSC ships/units.
• Monitor DMDS configurations, maintenance, and troubleshooting.
• Resolve Outlook access and email problems for ships and crews.
• Monitor and troubleshoot cryptographic equipment and STE.
• Load, transfer, and destroy cryptographic equipment/material.
• No remote/hybrid opportunities; must report to office daily.

Skills

Troubleshooting legacy systems

Database maintenance

Client assistance

Network monitoring

Configuration management

Education

High School diploma

IAT Level II certification

Sec+ or equivalent

Tools

SolarWinds

Lotus Notes R5

Active Directory

SolarWinds

DMDS

C2OIX

Job description

Our team has an immediate need for PR Watch Operator (Wahiawa, Hawaii) with demonstrated experience in performing a variety of analyses and preparing the appropriate documentation. As well as, preparing and making briefings and presentations, supervising the on-site management of installations, working independently and installing, operating, maintaining, configuring, troubleshooting, and repairing IT systems devices, circuits, cables, components, software, and end-user devices, components, software, and connectivity.

Responsibilities

• Maintain 24x7x365 communication guard support for ships worldwide (approximately 160 ships)
• Ensure quality control of all naval message traffic and emails into and out of our legacy systems servicing approximately 160 ships
• Perform troubleshooting on legacy systems
• Perform database maintenance, certify configuration files, and assist in resolving client problems on Lotus Notes R5
• Manage the processing of general services messages via Defense Messaging System (DMDS) and C2OIX and ensure quality control of all incoming and outgoing naval message traffic
• Supervise the performance of configurations, maintenance, and troubleshooting of DMDS
• Monitor queues hosted on exchange servers
• Notify the MNOC manager of any malfunctions
• Manage the resolution of various ships' trouble calls regarding Outlook access and email problems
• Ensure proper completion of work orders and trouble calls via Remedy
• Monitor and troubleshoot NIPRNET and SIPRNET operations
• Assist clients via phone, email, and remote administration in resolving web browsing and email problems, Lightweight Directory Access Protocol (LDAP), and various network issues, password lockouts and resets through Active Directory
• Verify SolarWinds to facilitate recovery from network outages, improve performance with advanced network and bandwidth monitoring, then provide the government with analysis of the impact to the fleet
• Supervise support of Next Generation Wideband (NGW) satellite transport, which provides internet, e‑mail, and phone service to approximately 100 MSC ships and units
• Diagnose and resolve ships voice problems, assist the supervisor in troubleshooting system faults, malfunctions, outages, and various ships trouble calls
• Monitor and troubleshoot cryptographic equipment and Secure Terminal Equipment (STE) and respond to and resolve client problems
• Perform the loading, data transfer, and destruction of cryptographic equipment/material
• No Remote/hybrid opportunities available. Must report to office daily.

Qualifications

• Top Secret clearance required.
• Sec+ or equivalent required.
• High School diploma required.
• IAT Level II certification required.
• We use E-Verify to confirm the identity and employment eligibility of all new hires.