24/7 Logistics Cargo Tracking & Dispatch Specialist

First Responder Protective Services; Addison (TX); On-site; USD 30,000 - 32,000; Part time

Benefits offered by this job

401(k)

Health insurance with companycontribut

Paid time off

Short-term disability insurance

Life insurance

Job summary

First Responder Protective Services is hiring a Logistics Cargo Tracking & Dispatch Coordinator in Addison, TX. This office-based role supports nationwide cargo escort operations, monitoring shipments from pickup to delivery and coordinating field personnel and client communications.

Ideal candidates bring experience in freight dispatch, track & trace, or public safety communications. The position offers weekday-evening and overnight shifts with travel coordination and a strong emphasis on

Qualifications

• Strong attention to detail and the ability to identify missing or conflicting information.
• Excellent written and verbal communication skills.
• Ability to remain organized while managing multiple active operations simultaneously.
• Ability to prioritize urgent situations while maintaining routine monitoring responsibilities.
• Dependable attendance and the ability to work a full-time assigned schedule.
• Ability to handle confidential cargo, client, route, and personnel information with discretion.
• Experience in freight dispatch, track and trace, logistics, transportation, fleet monitoring, roadside assistance, emergency communications, public safety dispatch, or field service dispatch.

Responsibilities

• Track high value cargo movements from departure through delivery using real-time GPS systems.
• Monitor live camera feeds and security technology on active operations.
• Conduct and document required check-ins with field escort personnel.
• Communicate route progress, ETA, delays, stops, and delivery confirmations to clients.
• Respond to client calls, emails, and texts promptly and professionally.
• Assign qualified field personnel to deployments based on availability and client requirements.
• Ensure personnel understand pickup/delivery information, reporting requirements, and client instructions.
• Manage deployment schedules to control overtime and travel expenses.
• Arrange airfare, rental vehicles, hotels, and other travel as needed.
• Track changes to flights, schedules, routes, pickup times, and delivery appointments.
• Review GPS activity and field reports for route deviations or issues.
• Maintain complete shipment monitoring logs.
• Escalate communication failures, tracking interruptions, delays, incidents, and security concerns.
• Support multiple active cargo movements with accurate records.

Skills

Attention to detail

Written & verbal communication

Organization

Prioritization under urgency

Dependable attendance

Discretion with confidential info

Freight dispatch

Track & trace

Logistics

Transportation

Fleet monitoring

Public safety dispatch

Emergency communications

Field service dispatch

Tools

GPS tracking systems

Dispatch software

Job description

First Responder Protective Services is hiring a Logistics Cargo Tracking & Dispatch Coordinator in Addison, TX. This office-based role supports nationwide cargo escort operations, monitoring shipments from pickup to delivery and coordinating field personnel and client communications.

Ideal candidates bring experience in freight dispatch, track & trace, or public safety communications. The position offers weekday-evening and overnight shifts with travel coordination and a strong emphasis on