24/7 Linux Hosting Support Specialist

KnownHost; Birmingham (AL); Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive pay between $14 to $20 per

Health, dental, and vision insurance

Flexible scheduling

Paid vacation benefits

Job summary

KnownHost is seeking a customer-focused support specialist for the day CST shift to provide 24/7 helpdesk assistance from Birmingham, AL. You will troubleshoot email delivery, DNS, SSL, and hosting services while maintaining exceptional customer satisfaction.

Applicants should be proficient in Linux shell, web hosting panels (cPanel/WHM, Plesk, DirectAdmin), and MySQL, PHP, and email protocols. Excellent English writing and multitasking are essential.

Qualifications

• Must be customer-focused and able to stay calm under pressure.
• Strong written English and clear communication via email and chat.
• Experience troubleshooting Linux-based hosting stack.
• Familiar with cPanel, Plesk or DirectAdmin.
• Ability to gather complete error messages from customers.

Responsibilities

• Provide 24/7 helpdesk support via email, chat, and phone.
• Troubleshoot DNS, email delivery, SSL, Apache, and other hosting services.
• Assist customers with cPanel/Plesk/DirectAdmin related issues.
• Ensure high customer satisfaction and exceed expectations.

Skills

Customer-focused

Under pressure

Analytical thinking

Multi-tasking

Communication skills

Written English

Linux hosting knowledge

Email/Live chat/Phone support

cPanel/WHM familiarity

Plesk/DirectAdmin familiarity

PHP/MySQL/Web hosting basics

Tools

cPanel/WHM

Plesk

DirectAdmin

Iptables CSF

MySQL

WordPress

Job description

KnownHost is seeking a customer-focused support specialist for the day CST shift to provide 24/7 helpdesk assistance from Birmingham, AL. You will troubleshoot email delivery, DNS, SSL, and hosting services while maintaining exceptional customer satisfaction.

Applicants should be proficient in Linux shell, web hosting panels (cPanel/WHM, Plesk, DirectAdmin), and MySQL, PHP, and email protocols. Excellent English writing and multitasking are essential.